At a Glance
- Tasks: Support clients through consultation calls, follow-ups, and event participation.
- Company: ARK Health Group is a growing health and wellness business based in Newry.
- Benefits: Full training provided on ARK systems, products, and services.
- Other info: Part-time role with a schedule of Tuesday, Wednesday, Thursday, and Saturday.
- Why this job: Join a supportive team to shape client experiences in wellness.
- Qualifications: Experience in customer service, wellness, or community engagement is helpful.
Hours: 30 hours per week
Schedule: Tuesday, Wednesday, Thursday and Saturday, with evening, event or webinar support
Pay: £[competitive rate - based on experience] per hour
Job type: Part-time / permanent
About us
ARK Health Group is a growing health and wellness business based in Newry. Through Inner Angel Health Clinic and ARK Fusion supplements, we support clients with gut health, wellness treatments, colonic hydrotherapy, nutrition support, sauna sessions and science-led supplement products. We are looking for a warm, confident and organised person to help strengthen our client experience, community engagement and follow-up processes.
About the role
This is a people-focused role supporting clients before, during and after their appointments. You will help with free consultation calls, client follow-up, rebooking, product and service enquiries, clinic flow, events and webinars. This role would suit someone with experience in customer service, wellness, beauty, health, fitness, hospitality, events, retail or sales who enjoys building trust with clients and representing a growing brand.
Key responsibilities
- Support clients from enquiry through to booking, appointment and follow-up.
- Carry out free consultation calls using approved guidance and scripts.
- Help clients feel comfortable, informed and supported.
- Assist with rebooking, aftercare messages, review requests and follow-up.
- Support the therapist team during busy clinic sessions.
- Help prepare treatment rooms and support smooth client flow.
- Explain approved product and service information clearly and professionally.
- Support product sales, displays, event stock and client enquiries.
- Represent ARK Health Group at local events, pop-ups, webinars and community activities.
- Capture client questions, leads and follow-up actions.
- Escalate clinical, medical or supplement safety questions to the appropriate team member.
About you
- Warm, approachable and professional.
- Confident speaking with clients in person and by phone.
- Interest in health and wellness.
- No specific degree required; desirable but not essential.
- Organised and reliable.
- Comfortable with follow-up and client engagement.
- Commercially aware without being pushy.
- Sensitive when speaking about health and wellbeing concerns.
- Interested in wellness, gut health, nutrition, supplements or preventative health.
- Comfortable using digital systems such as email, online booking systems and customer records.
- Flexible to support some events, webinars or occasional evening activity.
Experience required
Experience in one or more of the following would be helpful:
- Sales or retail
- Events or community engagement
- Wellness, beauty, fitness, health or hospitality
- Clinic or reception support
Full training will be provided on ARK systems, products, services and approved client communication. This is not a medical or clinical advice role. The successful candidate will not diagnose, prescribe or provide treatment advice. Clear training and guidance will be provided on what can be discussed and when questions should be referred to the appropriate team member.
What we offer
- A varied role across clinic, client care, events and wellness retail.
- Training in ARK Health Group services and products.
- The opportunity to help shape the client journey in a growing health and wellness brand.
- A supportive team environment where client care, professionalism and follow-through matter.
To apply
Send your CV and a short note (2-3 sentences is perfect) about why this role suits you to hr@arkhealth.group. Applications are reviewed on a rolling basis.
Client Journey & Community Engagement Lead employer: Ark Health Group
ARK Health Group offers a varied role in client care and events within the health sector. Located in Newry, they provide training on their services and products. The team values professionalism and client follow-through, making it an ideal environment for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Journey & Community Engagement Lead
✨Get Involved in Local Wellness Communities
Join local health and wellness groups or coaching associations in your area. These communities often host events or workshops where you can network with professionals and potential clients, which is a great way to get your name out there and find part-time opportunities.
✨Leverage Online Platforms for Visibility
Use social media platforms like Instagram and TikTok to showcase your wellness coaching skills. Share tips, client testimonials, or short coaching sessions to build an audience and attract attention from companies like Ark Health Group who might be looking for part-time coaches.
✨Offer Free Workshops or Sessions
Consider organising free wellness workshops or one-on-one sessions in your community or online. This can help you build a portfolio and showcase your expertise while attracting potential employers interested in hiring part-time wellness coaches.
✨Apply Directly Through Company Websites
When looking for part-time work, don’t forget to apply through Ark Health Group’s website directly. Tailor your application to highlight why you're passionate about wellness coaching, and remember to follow up—this shows you're genuinely interested in being part of their team!
We think you need these skills to ace Client Journey & Community Engagement Lead
Some tips for your application 🫡
Show Your Passion for Wellness:When applying for a part-time wellness health coaching role at Ark Health Group, we want to see your genuine enthusiasm for helping others. Share your personal journey with health and wellness, and highlight any related experience, certifications, or courses you've taken. This is your chance to show us what drives you in this field!
Highlight Your Coaching Skills:Coaching is all about communication and empathy. Make sure your CV showcases any relevant coaching experience — whether it's formal or informal. If you’ve got testimonials or case studies from previous clients, don't hesitate to include them to give us a taste of your coaching style!
Tailor Your Application to Wellness:Craft your cover letter to reflect not just your skills but also how they align with our ethos at Ark Health Group. Share specific strategies you've used in your coaching practice that have led to positive outcomes. This is vital for showing us that you resonate with our mission and values.
Be Clear on Your Availability:Since this is a part-time role, make sure to clearly state your availability in your application. We want to understand how your schedule aligns with ours at Ark Health Group, so be upfront about the hours you can commit. This will make it easier for us to assess your fit right from the start!
How to prepare for a job interview at Ark Health Group
✨Show Off Your People Skills
In wellness and health coaching, building rapport with clients is crucial. Be prepared to share examples of how you've motivated others in the past. We want to see how you communicate empathy and trust—key traits for this role!
✨Bring Your Toolkit
Make sure you have a solid understanding of wellness tools and techniques. Whether it's coaching frameworks or nutrition guidelines, brush up on the latest trends and approaches. If you can reference specific tools or methods you've used, you're already ahead!
✨Highlight Your Flexibility
Since this role is part-time, emphasise your availability and adaptability. Let them know how you can fit coaching sessions around your schedule. We want them to see that you’re ready to jump in and make an impact without needing a full-time commitment.
✨Prepare for Scenario Questions
Expect questions where you might need to handle hypothetical coaching scenarios. They could ask how you'd manage a difficult client or a challenging situation. Think through potential responses ahead of time to show that you’re ready for anything!
