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- Tasks: Support customers by resolving technical issues and managing equipment repairs.
- Company: Join Arjo, a healthcare company dedicated to empowering movement for those with mobility challenges.
- Benefits: Enjoy a collaborative environment, holiday buy/sell scheme, and various employee perks.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Strong administrative skills, excellent communication, and customer service experience required.
- Other info: Diversity is valued; we encourage applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Technical Support Administrator
Location: Barnwood Point Business Park
Job type: Full Time, Permanent
Hours: 37 hours per week, Monday to Friday
The impact you will have:
Join our dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required. Working in the Service division, the Technical Support Administrator is responsible for proving support to the wider Technical Team ensuring both internal and external technical enquiries and orders are dealt with efficiently and effectively.
If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.
Key Duties and Responsibilities:
To support the Technical Support Team and related administration functions by:
- Deliver effective customer service by resolving queries, addressing technical issues, and managing repair-related concerns to promote customer satisfaction and retention.
- Provide advice on spare part requirements, including accurate identification of part numbers and offering technical guidance.
- Offer comprehensive technical assistance on all product lines to internal stakeholders.
- Support the spares department by preparing quotations and processing customer orders efficiently.
- Manage and respond to incoming communications from the technical mailbox in a timely and accurate manner.
- Maintain and monitor IW66 tasks, ensuring minimal backlog and timely completion of outstanding actions.
- Handle telephone enquiries professionally, ensuring prompt and effective resolution of customer concerns.
About You:
If you are a hardworking, detail-oriented individual with a desire to work in a supportive and dynamic environment, we would love to hear from you.
This is a busy, fast-faced role so it is essential that you have strong administrative skills and that you are highly organised with the ability to prioritise your work effectively to meet deadlines.
You will also be required to demonstrate that you have excellent communication and customer service skills to enable you to provide the exemplary level of service we strive to offer. Your personality, enthusiasm, and positivity are essential for us to build long term relationships with our customers.
Excellent MS Office skills including Excel, Word and Outlook are essential, a knowledge of SAP would be particularly desirable.
What We Offer In Return:
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Holiday buy and sell scheme
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Technical Support Administrator - Gloucester, UK employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Administrator - Gloucester, UK
✨Tip Number 1
Get to know the company! Research Arjo and understand their mission to empower movement for people with mobility challenges. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves resolving queries and managing repair-related concerns, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be proactive! If you have any technical questions about the role or the products, don’t hesitate to reach out to current employees on LinkedIn. This shows initiative and can give you valuable insights that might come in handy during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Arjo team. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Administrator - Gloucester, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Administrator role. Highlight your customer service experience and any technical skills you have, especially with MS Office and SAP.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about supporting customers in the healthcare sector. Share specific examples of how you've resolved technical issues or provided excellent customer service in the past.
Show Your Organisational Skills: Since this role requires strong administrative skills, mention any tools or methods you use to stay organised. We want to see how you prioritise tasks and manage your time effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arjo
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common medical equipment and spare parts, as well as any relevant software like SAP. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Customer Service Focus
Since this role is all about supporting customers, think of examples from your past experiences where you’ve provided excellent customer service. Be ready to discuss how you resolved issues and maintained customer satisfaction, as this will resonate well with the interviewers.
✨Organisational Skills Matter
This position requires strong administrative skills and the ability to prioritise tasks. Prepare to talk about how you manage your workload, especially in busy environments. You might even want to share a specific instance where your organisational skills made a difference.
✨Show Your Enthusiasm
Let your passion for helping others shine through during the interview. Arjo values positivity and enthusiasm, so don’t hesitate to express why you’re excited about the opportunity to work in a supportive environment that empowers movement for people with mobility challenges.
