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For Companies At a Glance
- Tasks: Support customers by resolving technical issues and managing equipment repairs.
- Company: Join Arjo, a leader in healthcare solutions with a focus on quality care.
- Benefits: Enjoy a collaborative environment, holiday schemes, and additional perks like gym discounts.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: Detail-oriented with strong admin skills and a passion for customer service.
- Other info: Diversity is key at Arjo; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join our dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required. Working in the Service division, the Technical Support Administrator is responsible for providing support to the wider Technical Team, ensuring internal and external technical inquiries and orders are dealt with efficiently and effectively.
Responsibilities
- Deliver effective customer service by resolving queries, addressing technical issues, and managing repair-related concerns to promote customer satisfaction and retention.
- Provide advice on spare part requirements, including accurate identification of part numbers and offering technical guidance.
- Offer comprehensive technical assistance on all product lines to internal stakeholders.
- Support the spares department by preparing quotations and processing customer orders efficiently.
- Manage and respond to incoming communications from the technical mailbox in a timely and accurate manner.
- Maintain and monitor IW66 tasks, ensuring minimal backlog and timely completion of outstanding actions.
- Handle telephone enquiries professionally, ensuring prompt and effective resolution of customer concerns.
Qualifications / Requirements
- Hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment.
- Strong administrative skills and high level of organisation with the ability to prioritise work effectively to meet deadlines.
- Excellent communication and customer service skills to provide an exemplary level of service.
- Excellent MS Office skills including Excel, Word and Outlook; knowledge of SAP is desirable.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Benefits
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Holiday buy and sell scheme
- Additional Perks: Eye care vouchers, cycle to work scheme, a perks app, discounted gym memberships, and more!
Diversity and Inclusion
Why diversity matters to us: At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment—not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
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Technical Support Administrator employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Administrator
✨Tip Number 1
Get to know the company inside out! Research Arjo's products and values so you can speak confidently about how you fit into their mission during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Since the role involves resolving queries and managing concerns, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Be prepared for technical questions! Brush up on your knowledge of medical equipment and spare parts. Showing that you can provide technical guidance will set you apart as a strong candidate for the Technical Support Administrator role.
We think you need these skills to ace Technical Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Administrator role. Highlight your customer service experience and any relevant technical skills that match what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in resolving customer queries.
Highlight Your Organisational Skills: We love detail-oriented individuals! In your application, share examples of how you've managed multiple tasks or prioritised work effectively in previous roles. This will show us you're ready to handle the demands of the job.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Arjo
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the medical equipment and spare parts mentioned in the job description. Being able to discuss specific products and their functionalities will show that you're genuinely interested and knowledgeable.
✨Customer Service Focus
Since this role is all about supporting customers, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved queries or handled complaints effectively. This will demonstrate your ability to promote customer satisfaction.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple inquiries or orders. This will reassure them that you can handle the demands of the role.
✨Communication is Key
Practice clear and concise communication. You’ll need to convey technical information to both internal teams and customers, so being articulate is crucial. Consider doing mock interviews with a friend to refine your responses and ensure you come across as professional and approachable.
