At a Glance
- Tasks: Manage spare parts for medical equipment and support customer enquiries.
- Company: Join Arjo, a leader in healthcare solutions with a focus on quality care.
- Benefits: Enjoy hybrid working, long service awards, and various employee perks.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your administrative skills.
- Qualifications: Strong admin skills, excellent communication, and MS Office proficiency required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an organised and customer-focused Spare Parts Administrator to support the accurate and timely processing of spare parts quotations, orders, warranty returns and credits. This role plays an important part in ensuring customers and internal teams receive an efficient, professional service. You will be responsible for maintaining accurate records, supporting order processing, liaising with internal departments and helping to resolve customer queries in line with company policies and procedures.,
- Process spare parts orders accurately and promptly, ensuring all administration is completed in line with internal procedures.
- Prepare and process spare parts quotations, including accepted non-fit parts quotations.
- Process and dispatch paperwork relating to credit returns and follow up on outstanding credit returns as required.
- Liaise with the Accounts department regarding orders placed on credit hold.
- Keep customers informed of any order issues, updates or amendments to instructions.
- Input and maintain accurate data relating to spare parts quotations, orders and dispatches.
- Maintain accurate and up-to-date records relating to spare parts, ensuring electronic data is backed up in line with company procedures.
- Produce and distribute regular and ad-hoc technical reports accurately and within agreed deadlines.
- Process warranty claims and transfer relevant information to Technical Compliance for submission through the Complaints Handling System.
- Provide administrative support to improve the effectiveness and efficiency of Technical Support Engineers.
- Support the administration of Field Corrective Actions.
- Respond professionally to spare parts queries, issues, complaints and problems to help maintain strong customer relationships.
- Strong administration skills, ideally within a spares, service support, stock control or logistics environment.
- Experience of purchase order processing and order entry.
- Understanding of credit return processes, stock control and logistics.
- Ability to produce accurate reports and analysis to support KPI measurement.
- Good working knowledge of Microsoft Office packages.
- Excellent telephone manner and interpersonal communication skills.
- High level of accuracy, organisation and attention to detail.
- Ability to work well under pressure and remain calm in challenging situations.
- Customer-focused approach, with the ability to respond promptly and keep stakeholders informed.
- Professional, collaborative and adaptable approach.
- Commitment to following company policies, procedures and maintaining high standards of quality.
You will work closely with internal teams including Technical Support, Accounts and Technical Compliance, as well as external customers and stakeholders.
The successful candidate will be a confident and organised administrator with strong attention to detail and excellent communication skills. You will be customer-focused, professional and able to manage multiple priorities in a busy service support environment.
You will be comfortable liaising with internal teams and external customers, ensuring information is accurate, timely and clearly communicated.
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognised as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package.
#J-18808-Ljbffr
Spare Parts Administrator in Gloucester employer: Arjo
At Arjo, we are dedicated to empowering our employees and fostering a culture of collaboration and growth. As a LOLER Technician in Scotland, you will receive comprehensive training and support while working independently to make a meaningful impact in healthcare settings. Our commitment to diversity, professional development, and employee well-being makes us an exceptional employer for those looking to contribute to a vital mission.
StudySmarter Expert Advice🤫
We think this is how you could land Spare Parts Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially how they relate to customer service in healthcare. This will help you stand out as someone who truly cares about their mission.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent customer service, consider role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at Arjo.
We think you need these skills to ace Spare Parts Administrator in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Spare Parts Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your administrative prowess and customer service skills!
Show Off Your Organisational Skills:Since this role is all about being organised and efficient, give us examples of how you've managed multiple tasks or prioritised your workload in the past. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Communicate Clearly:Your written communication is key in this role, so make sure your application is clear and concise. Use straightforward language and check for any typos or errors. We appreciate attention to detail, and it’s a great way to demonstrate your communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Arjo
✨Know Your Stuff
Before the interview, make sure you understand the role of a Spare Parts Administrator. Familiarise yourself with the responsibilities listed in the job description, especially around processing orders and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be prepared to discuss how you manage your workload. Think of examples where you've successfully prioritised tasks or handled multiple enquiries at once. This will demonstrate your ability to thrive in a busy, fast-paced environment.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've provided exceptional customer service or resolved issues effectively, as these will highlight your skills in this area.
✨Get Tech-Savvy
Brush up on your MS Office skills, particularly Excel, Word, and Outlook, as well as any knowledge of SAP. If you can, bring examples of how you've used these tools in previous roles. This will show that you're ready to hit the ground running and can handle the technical aspects of the job.
