At a Glance
- Tasks: Manage service contracts and key accounts, ensuring outstanding customer service and contract efficiency.
- Company: Join Arjo, a healthcare company dedicated to empowering movement for those with mobility challenges.
- Benefits: Full training, ongoing professional development, and a supportive global organisation.
- Other info: Diverse and inclusive workplace committed to employee well-being and growth.
- Why this job: Make a real impact in healthcare while developing your career in a rewarding environment.
- Qualifications: Experience in contract management and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Location: Field‑based – East Region
Job Type: Full Time, Permanent
The Impact You Will Have
As a Service Contracts Manager at Arjo, you will play a key role in managing and retaining service contracts and key accounts across the East Region. Reporting to the Regional Service Manager, your focus will be on maximising revenue and margin through effective contract management, strong customer relationships, and close collaboration with both Sales and Service Operations. You’ll ensure that our customers receive outstanding service, that contracts run efficiently, and that commercial opportunities are identified and converted.
We’re looking for a driven individual with strong commercial and service experience gained within a healthcare environment. Experience in the medical technology sector is essential, with Field Service Engineer experience and team leadership exposure considered advantageous. You’ll combine attention to detail with confident communication—comfortable analysing service, compliance and financial data, negotiating contracts, and engaging with stakeholders ranging from clinical staff to senior leaders. This role is ideal for someone organised, analytical, and commercially focused, with strong Microsoft Office skills and a passion for delivering customer excellence.
Key Duties & Responsibilities
- Implement new contract awards and establish systems to ensure effective contract and business management.
- Develop and maintain Key Account Plans to maximise business potential within contracted accounts.
- Work closely with Area Operations Managers and Area Sales Managers to ensure all contracts operate in line with SLAs.
- Capture and facilitate invoicing for contract activity, including the implementation of RPIs.
- Prepare and communicate all implementation documentation and account summaries to key stakeholders.
- Act as the primary liaison for the Area Operations Team during implementations and the main customer contact throughout setup.
- Ensure all contract setup documentation is accurate and that central databases are fully updated.
- Set invoice and contract information with Service and Central Administration teams and other relevant stakeholders.
- Monitor contract performance, service delivery, management information and invoicing—ensuring early identification and resolution of issues.
- Support contract reviews and amendments as required, serving as a key contact for account personnel.
- Provide management information and reporting for contracted customers and key service accounts.
- Deliver account analysis as requested by the Regional Service Manager.
- Maintain up‑to‑date contract information within central systems and liaise with Finance regarding invoicing and credit control.
- Work with Sales and Operations Managers to develop and implement a regional contract and service strategy.
- Assist in winning new service and contract business and support the tender process when required.
- Ensure consistent management of contract provisions across all functions.
- Utilise SAP, Power BI and other IT systems to create accurate, meaningful customer reports.
- Identify and develop opportunities to expand products and services within accounts.
- Ensure customer care standards are met or exceeded.
- Provide accurate weekly, monthly, quarterly and annual service revenue forecasts.
- Collaborate with the service contract administration team to ensure contract renewals are issued and updated in a timely manner.
- Adhere to all company policies, procedures and standards.
Skills & Competencies
- In‑depth understanding of business processes with the ability to identify, investigate and explain variances in service delivery, compliance, financial data, and account history.
- Strong analytical and negotiation skills with proven experience in contract negotiation, resolving commercial issues, and presenting actionable contract management information.
- Excellent interpersonal and communication skills, capable of engaging customers in presentations, demonstrations and complex discussions with professionalism and clarity.
- High proficiency in Microsoft Office (Excel, Word, PowerPoint) with the ability to analyse data, produce reports and communicate insights effectively.
- Business development and pipeline management experience, with the ability to identify growth opportunities and support commercial strategy through proactive customer engagement.
What We Offer
At Arjo, you’ll support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we offer full training, ongoing professional development and the support of a global organisation that values its people.
Our Commitment to Diversity
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well‑being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
By applying for this role, you are granting Arjo permission to store your information in accordance with our recruitment privacy guidelines.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit www.arjo.com
Service Contracts Manager, Milton Keynes, UK employer: Arjo
Arjo is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to diversity and inclusion, you will find a supportive work culture that values teamwork and offers comprehensive training and development opportunities. Working as a Rental Technician in Sheffield not only provides a competitive salary and benefits package but also the chance to make a meaningful impact on patient care across the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contracts Manager, Milton Keynes, UK
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Arjo.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Arjo.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Arjo, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Contracts Manager, Milton Keynes, UK
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Arjo.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Arjo.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Arjo. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Arjo. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Arjo
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Arjo’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
