Regional Service Engineer - VTE in Manchester

Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Location: Field based – covering Scotland and the North of England

Job type: Full Time, Permanent - Monday to Friday, 39 hrs per week

Benefits:

• OEM Training
• Appreciation
• Job satisfaction
• Job security
• Company van
• Fuel card
• Optional personal use
• Uniform
• Tools
• Paid from door to door
• Company credit card
• Local patch
• Optional overtime
• Holiday buy and sell scheme
• Electric/hybrid vehicle salary sacrifice scheme
• Cycle to work scheme
• Discounted gym membership
• Access to perks app
• Health benefits and more

Arjo offers a supportive, family-feel environment for you to join as a Regional Service Engineer, with a primary function of maintaining and repairing all IPC (Intermittent Pneumatic Compression) pumps. This pump is a medical device that uses inflatable sleeves or boots to apply controlled, rhythmic pressure to the limbs. It promotes blood circulation, helps prevent deep vein thrombosis (DVT) in immobile patients, and manages swelling or lymphedema by mimicking natural muscle contractions. You will also be trained to maintain medical beds, mattress systems, patient hoists, assisted baths, disinfection washers, and other medical devices within hospitals, nursing homes, and in the community.

You will be appreciated and valued as a key member of the local service team and will benefit from a great work-life balance in a Monday to Friday role. Enjoy long-term stability in the medical industry, with full manufacturer training to perform at your best.

Key Responsibilities:

• Completion of PPM servicing and repairs on medical devices as instructed by Line Manager, including LOLER and thorough examinations where appropriate.
• Ensure service schedules are complete, issues reported to Line Manager, and that local customer requirements are met.
• Complete warranty repairs and upgrades.
• Ensure that the allocated vehicle is cleaned to Arjo’s Infection Control Procedures and that company policy on the general upkeep of the vehicle is carried out.
• Carry out service itinerary in accordance with Company and Service procedures, whilst seeking to optimise use of time and minimise associated costs by organising and prioritising own workload.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH, and safe working procedures, reporting any incidents.
• Undertake fault diagnosis, rectification, and maintenance on electrical/mechanical equipment.
• Work to and understand the relevance of Key Point Indicators.
• Complete and submit all relevant documentation accurately on a handheld device and within agreed timescales to meet Service Level Agreements.
• Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
• On arrival at the customer's premises, inform staff of reason for visit and request permission before carrying out required work so tasks are undertaken in a professional and safe manner.
• Requisitioning of materials as necessary for the completion of works.
• Upon completion of required work, ensure work area is clean and tidy, parts and chemicals are disposed of in line with site instructions and relevant documentation is fully completed, correctly authorised, and required copies left with authorising employee.
• Feedback any recommendations to Arjo following visits to customers' premises.
• Contribute ideas and observations in a constructive manner that may support ongoing improvement in Arjo products and services.
• Ensure personal appearance and levels of hygiene are of an exemplary standard in keeping with the Company’s market area and ethos.
• Maintain all tools, spares, and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
• Report any losses, breakages, or excess wear and tear to the Regional Service Manager to authorise FSE to obtain replacements.
• Highlight to senior managers any shortcomings, malpractice, or dishonesty contrary to company policies and procedures discovered in the course of carrying out duties.
• Follow infection prevention and control policies to protect patients, staff, and visitors from health-care associated infections.
• Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998.
• Ensure that all materials and equipment are used safely, securely, and economically.
• Ensure full protective uniform and identification is worn at all times and other protective workwear is worn when necessary.
• Following induction and departmental training maintain a working knowledge of policies, procedures, and work instructions ensuring they are implemented at all times.
• Support the team during periods of absence, sickness, holidays, and during busy periods to maintain high levels of customer service.
• Participate in the on-call rota (where applicable).

Qualifications/Skills you will need:

• Engineering / Electrical experience preferred.
• PAT Test qualification preferred.
• A methodical, logical, and practical approach.
• An understanding of intermediate engineering and electrical principles.
• Ability to prioritise work in the light of changing circumstances and amend route plans accordingly.
• A positive and team-oriented approach, whilst being able to work autonomously.
• Thorough understanding of Health and Safety principles.
• Strong geographical knowledge of the area.
• Be conversant with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007, the Company’s Integrated Management System - Desirable.
• Willing to undertake training as required to obtain and develop skills and knowledge base.
• Excellent communication skills both over the telephone and face to face.
• Demonstrating a high level of customer service, professionalism, and compassion for others at all times.
• Confidently handling difficult conversations with customers.
• Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness.
• Demonstrate a motivated and passionate approach to work, taking ownership for tasks.
• Planning and Organising to manage time and workload effectively.
• Maintain the strictest confidentiality and respect the privacy and dignity of patients during visits.
• Actively participate and cooperate with other members of staff to improve and develop a high standard of service.

Your personality, enthusiasm, energy, and positivity are essential for us to build long-term relationships with our service customers and ultimately play a key role in driving the business forward.

Please note: Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required (at the company’s cost). You will be required to participate in an out of hours rota. Applicants must live within a reasonable distance to the area covered. A full manual driving licence is required, as you will be required to drive a manual company van.

What we will offer in return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training, and opportunities for professional development.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace but also within the communities that we serve, work in, and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo:

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com