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- Tasks: Support customers by servicing medical equipment on-site, ensuring safety and compliance.
- Company: Join Arjo, a global leader in healthcare dedicated to empowering movement.
- Benefits: Enjoy competitive perks like holiday schemes, gym discounts, and a supportive work environment.
- Other info: Be part of a diverse team committed to positive workplace culture and career growth.
- Why this job: Make a real difference in healthcare while developing your skills in a rewarding role.
- Qualifications: Experience in mechanical/electrical engineering is essential; qualifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Field Service Engineer
Location: Field based - East Manchester (Ordham/Rochdale area)
Job type: Permanent, Full Time
Hours: 39 hours, Monday to Thursday, 8.00 am - 4:30 pm and Friday 8.00am - 4pm with 30 mins unpaid lunch
The impact you will have: This exciting opportunity comes with full training and support, allowing you to support our customers with the servicing of our medical equipment on site, including beds, mattresses, couches, baths, trolleys and hoists. You will be joining a global market leading organisation within the medical device industry and be part of an expanding global company. This excellent role offers longevity, responsibility, opportunity to learn and entry into an ever-developing Medical industry.
Key Responsibilities:
- Follow service itinerary and procedures, optimising time and minimising costs.
- Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH and safe working procedures, reporting any incidents.
- Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
- Understand and work towards Key Point Indicators.
- Complete and submit all relevant documentation accurately on a hand held device and within agreed timescales to meet Service Level Agreements.
- Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
- Request necessary materials for work completion.
- Ensure work area is clean and documentation is completed post-service.
- Provide feedback and contribute ideas for product and service improvement.
- Maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
- Support other Service Engineers within the team when required.
- Follow infection prevention and control policies to protect patients, staff and visitors from health-care associated infections.
- Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998.
- Ensures that all materials and equipment are used safely, securely and economically.
- Following induction and departmental training maintaining a working knowledge of policies, procedures and work instructions ensuring they are implemented at all times.
Qualifications:
- City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
- Experience in mechanical/electrical engineering (essential)
- Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)
- Excellent communication skills and a high level of customer service.
- Valid UK driving license, as you will be required to drive a company van.
The skills you will need:
- Ideally, you will have previous experience working in a similar role and be able to demonstrate the following skills:
- Motivated and passionate about your work.
- Strong problem-solving skills and resourcefulness.
- Have an understanding of electrical or mechanical engineering.
- Good communication skills.
- The ability to work to deadlines.
- Good time management.
- A knowledge of the principles of Health and Safety.
- Basic IT skills and the ability to work with an iPad and iPhone.
Your personality, enthusiasm, energy and positivity are essential for us to build long-term relationships with our Service customers and ultimately play a key role in driving the business forward.
What We Offer in Return:
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit our holiday buy and sell scheme, salary sacrifice vehicle scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Why Diversity Matters To Us: At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
Please note: Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required (at the company’s cost). You will be required to participate on an out of hours rota. Applicants must live within a reasonable distance to the area covered.
About Arjo: At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Field Service Engineer - East Manchester in London employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - East Manchester in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arjo and their mission. Understanding their values and how they empower movement will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering and think about how your skills match the job description. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples from your past experiences where you've tackled challenges or improved processes. This is key for a role that involves fault diagnosis and maintenance.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared about the team, training opportunities, or company culture. This shows your enthusiasm and helps you determine if Arjo is the right fit for you.
We think you need these skills to ace Field Service Engineer - East Manchester in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight any relevant mechanical or electrical engineering qualifications and experience, as well as your problem-solving skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in healthcare and how you can contribute to our mission at Arjo. Share specific examples of your previous work that demonstrate your customer service skills and technical expertise.
Show Your Enthusiasm: Let your personality shine through in your application! We love candidates who are motivated and positive, so don’t hesitate to express your enthusiasm for the role and the impact you want to make in the lives of those facing mobility challenges.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Arjo
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Familiarise yourself with the types of medical equipment you'll be servicing, like beds and hoists. This will not only show your technical skills but also your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and fixed issues in previous roles. Think about times when you had to think on your feet or come up with creative solutions. This is key for a Field Service Engineer!
✨Communicate Clearly
Since you'll be liaising with customers, practice how you explain technical information in simple terms. Good communication is essential, so consider doing mock interviews with friends or family to refine your approach.
✨Emphasise Teamwork
Highlight your ability to work well within a team. Share experiences where you've supported colleagues or contributed to group projects. Arjo values collaboration, so showing that you're a team player will definitely work in your favour.