At a Glance
- Tasks: Provide technical support and coordinate with OEM partners to enhance customer experience.
- Company: Join Arjo, a healthcare company dedicated to empowering movement for those with mobility challenges.
- Benefits: Enjoy competitive salary, holiday perks, gym discounts, and a collaborative work environment.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive team.
- Qualifications: Customer-focused, organised, and eager to learn about Arjo products and services.
The predicted salary is between 27000 - 30000 £ per year.
Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Technical Support & OEM Coordination Specialist
Location: Barnwood Point Business Park
Job Type: Full Time, Permanent
Contract Hours: 37 hours per week, Monday to Friday
Salary: £27,000 - £30,000
The Impact You Will Have:
As a Technical Support & OEM Coordination Specialist, you will be responsible for ensuring effective technical support and seamless coordination between Arjo, OEM partners, customers, and service teams. Your work will help maximise equipment uptime, resolve technical issues efficiently, support service performance targets, and deliver a high-quality customer experience across the UK Service business.
Key Duties and Responsibilities:
- Provide technical support for OEM products across the UK Service business.
- Act as the main point of contact between Arjo and OEM partners.
- Coordinate and manage OEM support requests, repairs, and technical activities.
- Support the UK Service operation in maintaining service performance and revenue objectives.
- Complete customer insurance reports and technical assessments.
- Liaise directly with customers, insurers, and third-party organisations regarding equipment-related claims and investigations.
- Ensure accurate technical information and supporting documentation are provided to all relevant stakeholders.
- Support field engineers and service teams with technical advice and problem resolution.
- Maintain strong relationships with OEMs, customers, and internal departments to ensure effective service delivery.
- Share knowledge, best practice and support colleagues as required.
Skills and Experience:
You will be highly organised, customer-focused and comfortable working in a fast-paced environment. You’ll bring:
- A willingness to learn and develop knowledge of Arjo products and services.
- Excellent customer service skills and a professional telephone manner.
- Strong organisational and time-management skills with the ability to meet deadlines.
- Good working knowledge of Microsoft Office (Excel, Outlook and Word).
- Clear written and verbal communication skills.
- A proactive, self-motivated and team-focused approach.
- High attention to detail and the ability to work accurately under pressure.
Additional Information:
- No direct line management responsibility.
- Regular contact with both internal and external customers.
- Right to work in the UK is required.
What We Offer in Return:
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit from our holiday buy and sell scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Why Diversity Matters To Us:
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.
About Arjo:
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Technical Support & OEM Coordination Specialist - Gloucester, UK employer: Arjo
At Arjo, we are dedicated to empowering our employees and fostering a culture of collaboration and growth. As a LOLER Technician in Scotland, you will receive comprehensive training and support while working independently to make a meaningful impact in healthcare settings. Our commitment to diversity, professional development, and employee well-being makes us an exceptional employer for those looking to contribute to a vital mission.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & OEM Coordination Specialist - Gloucester, UK
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Arjo.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Arjo.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Arjo, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Technical Support & OEM Coordination Specialist - Gloucester, UK
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Arjo.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Arjo.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Arjo. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Arjo. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Arjo
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Arjo’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
