Customer Service Administrator - Gloucester, UK

Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Customer Service Administrator

Location: Barnwood, Gloucester

Hours: 37 hours per week, Monday to Friday

Contract type: Full Time, Permanent

Join our vibrant office located in Barnwood, Gloucester. We are a dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.

The impact that you will have:

• As a Service Administrator, you’ll be a vital part of our Service Support team.
• You’ll resolve customer order enquiries, update customer contract requirements and process customer equipment through our SAP system.
• Processing orders for repairs, maintenance and spare parts, you’ll ensure compliance with customer SLAs and provide accurate billing.
• Collaboration with Field Service Engineers, Service Contract Managers and the Accounts Team will be key to your success.

Key Responsibilities:

• Answering calls and email enquiries professionally and promptly
• Updating our SAP system with customer and order information
• Processing service, repair, and spare part orders accurately
• Providing technical details and first-line triage
• Monitoring and managing orders to ensure SLA compliance
• Communicating with customers about ETAs, job progress, and part delivery
• Producing and processing quotations for contract renewals and repairs
• Preparing and dispatching new and renewal service contracts
• Managing customer assets through our ERP system
• Raising invoices and credit notes
• Managing and updating third-party portals

What We Offer:

• Hybrid Working: 1 week in the office and 1 week working from home
• Prime Location: Barnwood Point, Barnwood, Gloucester GL4 3HX
• Collaborative Environment: Open-plan office where teams share knowledge and experience
• Long Service Awards: Recognition for long service
• Additional Perks: Eye care vouchers, cycle to work scheme, perks app, discounted gym memberships, and more

Skills and Experience:

• Experience of using SAP is desirable
• Strong organisational skills and the ability to meet deadlines effectively
• Excellent customer service skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Highly self-motivated, proactive, and a personable team player
• Good communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• High attention to detail and a methodical, analytical approach

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our employees. You will have our full support, training and opportunities for development.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo:

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.