Field Service Engineer - Newcastle, UK

Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Field Service Engineer

Location: Field based - covering Manchester and surrounding areas

Job type: Permanent, Full Time

Hours: Monday to Friday, 39 hrs per week

The impact you will have: This exciting opportunity comes with full training and support, allowing you to support our customers with the servicing of our medical equipment on site, including beds, mattresses, couches, baths, trolleys and hoists. You will be joining a global market leading organisation within the medical device industry and be part of an expanding global company. This excellent role offers longevity, responsibility, opportunity to learn and entry into an ever-developing Medical industry.

Key Responsibilities:

• Follow service itinerary and procedures, optimising time and minimising costs.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH and safe working procedures, reporting any incidents.
• Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
• Understand and work towards Key Point Indicators.
• Complete and submit all relevant documentation accurately on a hand held device and within agreed timescales to meet Service Level Agreements.
• Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
• Request necessary materials for work completion.
• Ensure work area is clean and documentation is completed post-service.
• Provide feedback and contribute ideas for product and service improvement.
• Maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
• Support other Service Engineers within the team when required.
• Follow infection prevention and control policies to protect patients, staff and visitors from health‑care associated infections.
• Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998.
• Ensures that all materials and equipment are used safely, securely and economically.
• Following induction and departmental training maintaining a working knowledge of policies, procedures and work instructions ensuring they are implemented at all times.

Qualifications:

• City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
• Experience in mechanical/electrical engineering (essential)
• Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)
• Excellent communication skills and a high level of customer service.
• Valid UK driving license, as you will be required to drive a company van.

The Skills You Will Need:

• Motivated and passionate about your work.
• Strong problem‑solving skills and resourcefulness.
• Have an understanding of electrical or mechanical engineering.
• Good communication skills.
• The ability to work to deadlines.
• Good time management.
• A knowledge of the principles of Health and Safety.
• Basic IT skills and the ability to work with an iPad and iPhone.

What We Offer in Return:

• Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
• Additional Perks: Benefit our holiday buy and sell scheme, salary sacrifice vehicle scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Why Diversity Matters To Us: At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind‑set that values the uniqueness of all our people. Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well‑being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

Please note: Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required (at the company’s cost). You will be required to participate on an out of hours rota. Applicants must live within a reasonable distance to the area covered. Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo: At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.