Customer Service Administrator - Belfast, UK

Overview

Customer Service Administrator – Belfast, UK

Location: Belfast, Northern Ireland, United Kingdom

Job type: Full Time, Permanent

This is a challenging and rewarding opportunity in a healthcare company that empowers movement for people with mobility challenges.

Responsibilities

• Handle inbound telephone calls and manage shared mailboxes within the department to provide swift and effective service to customers.
• Schedule service and repair work for field engineer teams.
• Maintain regular contact with field teams regarding daily work activity, location and job status.
• Liaise with customers and other relevant parties regarding delays, problems, or queries to ensure communication on service work status is maintained.
• Review completed work, issue quotations and produce invoices to send to customers.
• Assist customers with invoice queries and issue credits where required.
• Update and maintain customer data in electronic systems and spreadsheets.
• Provide administration support and cover where required within the department and to field staff.

Knowledge, Skills and Experience

• Qualifications: Good standard of education including GCSE Maths and English
• Work experience: Preferable to have worked within a similar Customer Service environment
• Previous SAP experience desirable
• Ability to communicate effectively with people at all levels of the organisation
• Be able to work accurately to meet deadlines, follow company standards and procedures
• Be able to relay information clearly, ask questions to understand information and have strong listening skills
• Proficient in using Microsoft packages, especially Excel

What We Will Offer In Return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why Diversity Matters

At Arjo, we believe in the power of diversity. We encourage applicants from all parts of society, building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We value the uniqueness of all our people.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

About Arjo

At Arjo, empowering movement within healthcare environments is essential to quality care. Our products and solutions promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

Referrals increase your chances of interviewing at Arjo by 2x