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- Tasks: Deliver exceptional customer service and support to those facing mobility challenges.
- Company: Join Arjo, a healthcare company dedicated to empowering movement.
- Benefits: Enjoy hybrid working, employee recognition, and additional perks like gym access.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Be part of a diverse and inclusive team that values every individual.
The predicted salary is between 24000 - 36000 £ per year.
Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Customer Care Advisor
Location: Houghton Regis
Job type: Full Time, Permanent, Fully Flex
Shift Pattern: 35 hours per week, working on a rota basis which will include some evenings, weekends and bank holidays
Are you ready to embark on a fulfilling career with a healthcare company that transforms lives? If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive company that feels like a close-knit family, this role is perfect for you!
The impact that you will have:
As a Customer Care Advisor, you’ll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls. You’ll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.
Key Responsibilities:
- Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
- Take full ownership of customer interactions, managing expectations and keeping them informed – delivering what’s promised, keeping the customer informed and up to date throughout.
- Actively seek customer feedback through satisfaction surveys in line with KPIs.
- Achieve your LIP’s in line with the objectives set.
- Continuously develop your skills and keep your Personal Development Log updated.
- Achieve your objectives and identify opportunities for cross-selling.
- Take full ownership of customer complaints with care and attention.
- Implement coaching, feedback, and training outcomes.
- Minimise errors and ensure accurate administration.
- Arrange installations and cancellations of rental equipment.
- Support Rental Service Technicians with their queries.
- Ensure administration duties are completed accurately and within timescale.
Skills and Experience:
- Excellent telephone manner and customer service experience.
- Diplomatic, with outstanding listening and communication skills.
- Good numerical skills and PC literacy, including MS Office.
- Excellent written and spoken English
- Attention to detail and high accuracy.
- Excellent time management and productivity.
- Ability to work independently and as part of a team.
- Positive ‘can do’ attitude aligned with our core values.
What We Offer:
- Hybrid Working: Enjoy a balanced work-life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).
- Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
- Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding work environment.
- Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, onsite gym, and more!
What we offer in return:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Care Advisor - Houghton Regis, UK employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Houghton Regis, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arjo. Understand their mission and values, especially how they empower people with mobility challenges. This will help you connect your own experiences to what they stand for.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly voice for customers, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to show you're a perfect fit.
✨Tip Number 3
Prepare questions to ask! Interviews are a two-way street, so think of some thoughtful questions about the role or the team culture at Arjo. This shows you're genuinely interested and helps you figure out if it's the right place for you.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our site. It’s the best way to ensure your details get to the right people quickly!
We think you need these skills to ace Customer Care Advisor - Houghton Regis, UK
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing top-notch service and making a difference in people's lives.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Care Advisor role. We love seeing how your background fits with our mission at Arjo!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Arjo.
How to prepare for a job interview at Arjo
✨Know Your Stuff
Before the interview, make sure you understand Arjo's mission and values. Familiarise yourself with their focus on empowering movement for people with mobility challenges. This will help you connect your personal values to the company's goals during the conversation.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll be the friendly voice for customers. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries professionally and your knack for keeping customers informed.
✨Demonstrate Team Spirit
Arjo values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team goals or supported colleagues, showing that you're a team player who thrives in a collaborative environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the training process for new hires or how the team celebrates achievements. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
