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- Tasks: Deliver top-notch customer service and support customers with their needs via inbound calls.
- Company: Join Arjo, a healthcare company transforming lives for those facing mobility challenges.
- Benefits: Enjoy hybrid working, long service awards, and perks like eye care vouchers and an onsite gym.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills, customer service experience, and a positive attitude are essential.
- Other info: Diversity and inclusion are valued; everyone is encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Advisor – Houghton Regis, UK
Location: Houghton Regis, England, United Kingdom
Job type: Full Time, Permanent, Fully Flex
Shift Pattern: 35 hours per week, rota including some evenings, weekends and bank holidays
Are you ready to embark on a fulfilling career with a healthcare company that transforms lives? If you are hardworking, detail-oriented, with a passion for customer service, this role may be for you.
Overview
Position: Customer Care Advisor
Location: Houghton Regis
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We work as one team to share knowledge and experience. This role centers on delivering excellent customer service via inbound calls and supporting customers with their needs.
Key Responsibilities
- Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
- Take full ownership of customer interactions, manage expectations, and keep customers informed throughout the process.
- Actively seek customer feedback through satisfaction surveys in line with KPIs.
- Achieve personal development objectives and maintain your Personal Development Log.
- Identify opportunities for cross-selling and achieve stated objectives.
- Own customer complaints with care and resolve issues promptly.
- Implement coaching, feedback, and training outcomes where applicable.
- Minimise errors and ensure accurate administration.
- Arrange installations and cancellations of rental equipment; support Rental Service Technicians with queries.
- Ensure all administration duties are completed accurately and within timescales.
Skills and Experience
- Excellent telephone manner and customer service experience.
- Diplomatic with outstanding listening and communication skills.
- Good numerical skills and PC literacy, including MS Office.
- Excellent written and spoken English; attention to detail and high accuracy.
- Excellent time management and productivity; able to work independently and as part of a team.
- Positive ‘can do’ attitude aligned with our core values.
What We Offer
- Hybrid Working: 2 days at home and 3 days in the office after probation.
- Collaborative environment at Head Office.
- Long Service Awards and Employee Recognition programs.
- Perks: eye care vouchers, cycle to work, perks app, onsite gym, and more.
What we offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. We provide training and opportunities for professional development.
Why Diversity Matters
Arjo values diversity and inclusion, encouraging applicants from all parts of society to apply and contribute to a more diverse, equitable, and engaging environment.
About Arjo
Arjo believes in empowering movement within healthcare environments. Our products promote safe, dignified care through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years of caring for patients and healthcare professionals, we are committed to healthier outcomes for people facing mobility challenges. For more information, visit www.arjo.com.
Other
Disclaimers and notes: By applying, you consent to Arjo storing your information. Referrals may increase interviewing chances.
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Customer Care Advisor - Houghton Regis, UK employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Houghton Regis, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arjo. Understand their mission and values, especially how they support people facing mobility challenges. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling customer queries and show off your excellent telephone manner during the interview.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering top-notch service, which is key for a Customer Care Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Care Advisor - Houghton Regis, UK
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you go above and beyond for customers, so share any relevant experiences that highlight your dedication.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will show us your excellent communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arjo
✨Know the Company Inside Out
Before your interview, take some time to research Arjo and its mission. Understand their commitment to improving mobility for patients and how they operate within the healthcare sector. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or received positive feedback. This will demonstrate your capability and passion for providing excellent service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to understand and address customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios related to customer complaints or cross-selling opportunities. Practising these responses will help you feel more confident and articulate during the interview.
