As an Operations Team Leader, you will provide day-to-day leadership, coaching and support to depot and field-based colleagues, ensuring Rental Operations consistently meets and exceeds customer expectations. You will play a key role in ensuring the efficient operation of the Regional Operations while supporting service delivery across your designated region. Working closely with the Rental Operations Manager, you will drive performance, maintain compliance and help create a culture of continuous improvement.
Responsibilities
- Leading, motivating and developing both depot and field-based teams.
- Ensuring all Health & Safety policies, procedures and safe systems of work are followed.
- Supporting Rental product forecasting and stock replenishment across the region.
- Managing and coordinating daily operational activities within the Regional Operations Centre.
- Monitoring product quality and reporting issues through the Trackwise system.
- Investigating quality complaints and implementing effective corrective actions.
- Managing equipment damage reporting and providing detailed management information as required.
- Ensuring warranty repairs are accurately captured and reported.
- Overseeing equipment decontamination in line with infection prevention and control standards.
- Managing holiday planning and resource allocation to maintain service levels.
- Reviewing and approving overtime claims in line with departmental budgets.
- Maintaining high standards of depot and vehicle housekeeping.
- Ensuring waste disposal processes comply with legal and company requirements.
- Managing spare parts inventory to balance availability and cost efficiency.
- Setting and monitoring team KPIs to drive operational performance.
- Coaching and developing colleagues using SMART objectives and development plans.
- Overseeing preventative maintenance servicing and repairs of rental equipment.
- Building strong relationships with customers and resolving operational issues effectively.
- Participating in the Team Leader on-call rota to support regional operations outside normal working hours.
Requirements
- Previous experience leading teams within an operational, logistics, service, engineering, rental or distribution environment.
- Strong people management, coaching and team development skills.
- Experience managing operational performance and customer service delivery.
- Knowledge of Health & Safety requirements and a commitment to compliance.
- Ability to prioritise workloads and manage competing demands in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Experience working with KPIs, operational reporting and continuous improvement initiatives.
- Excellent communication and stakeholder management skills.
- Strong IT and administrative capabilities.
- Full UK driving licence.
- Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check prior to commencing employment.
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognised as a Great Place to Work in 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thrombo-embolism.
With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide as well as uniform & access to a company van.
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Operations Team Leader in Bridgend employer: Arjo
At Arjo, we are dedicated to empowering our employees and fostering a culture of collaboration and growth. As a LOLER Technician in Scotland, you will receive comprehensive training and support while working independently to make a meaningful impact in healthcare settings. Our commitment to diversity, professional development, and employee well-being makes us an exceptional employer for those looking to contribute to a vital mission.
