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- Tasks: Support the Rental and Service teams by managing customer calls and processing invoices.
- Company: Join Arjo, a global leader in medical technology with a focus on healthcare innovation.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic role.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Excel required.
- Other info: Diversity and inclusion are at our core; we support mental well-being and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview of the Rental Administrator role in Belfast. 37.5 hours per week. Permanent contract.
This is a challenging and rewarding opportunity to support the Arjo Rental and Service teams in Belfast.
Responsibilities:
- Handle inbound telephone calls and customer correspondence to provide swift and effective service.
- Allocate deliveries, collections, swap-outs, and breakdowns to ensure cost-effective use of resources.
- Process missing data and produce invoices; scan invoices and email them to customers.
- Maintain regular contact with field teams regarding daily activity, location, and job status.
- Review incomplete work daily to reschedule to meet department SLAs.
- Provide administration assistance and cover within the department and to field staff; maintain relevant support documentation.
- Liaise with customers, engineers and other parties over delays or queries to communicate service status.
- Produce adhoc reports from legacy systems for internal and external use.
- Update and maintain spreadsheets for customer data.
- Take full ownership of customer complaints and credits.
Essential Skills / Experience:
- Good standard of education including GCSE Maths and English.
- Work experience: Preferable in a similar Customer Service environment.
- Previous SAP experience.
- Strong communication skills across all levels of the organization.
- Ability to work accurately to meet deadlines and follow company standards and procedures.
- Clear information relay, good questioning and listening skills.
- Proficient in Microsoft packages, especially Excel.
What We Will Offer In Return:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. We provide training and opportunities for professional development, along with a competitive package.
Diversity & Inclusion:
We value diversity and strive for a more diverse, equitable, inclusive and engaging environment in the workplace and communities we serve. Arjo is committed to inclusive employment practices. If you require reasonable adjustments for the interview, please request via the application process.
About Arjo: At Arjo, empowering movement within healthcare environments is essential to quality care. Our products promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and prevention of pressure injuries and venous thromboembolism.
Rental Administrator- Belfast, UK employer: Arjo
Contact Detail:
Arjo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Administrator- Belfast, UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Arjo or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Arjo's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice common interview questions and tailor your answers to highlight your customer service experience. We want to see how you handle challenges and communicate effectively!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us that you’re really keen on the role.
We think you need these skills to ace Rental Administrator- Belfast, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rental Administrator role. Highlight any relevant experience in customer service and administration, especially if you've worked with SAP or similar systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Arjo. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with customers and field teams, make sure to showcase your strong communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us know you can relay information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Arjo
✨Know Your Stuff
Before the interview, make sure you understand Arjo's mission and the specifics of the Rental Administrator role. Familiarise yourself with their products and services, especially how they contribute to healthcare. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
Since the role involves handling customer correspondence and liaising with various teams, be prepared to demonstrate your strong communication skills. Think of examples from your past experience where you successfully resolved customer queries or collaborated with colleagues to achieve a goal.
✨Be Data Savvy
As you'll be working with spreadsheets and processing invoices, brush up on your Excel skills before the interview. Be ready to discuss any previous experience you have with data management and how you ensure accuracy in your work. Mention any specific functions or tools you’re comfortable using.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a customer complaint or a scheduling conflict. Practising these scenarios can help you articulate your thought process clearly during the interview.
