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- Tasks: Support customers by servicing medical equipment on-site, ensuring safety and compliance.
- Company: Join Arjo, a global leader in healthcare solutions focused on empowering movement.
- Benefits: Enjoy competitive perks like holiday schemes, gym discounts, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills in a rewarding role.
- Qualifications: Mechanical/electrical engineering experience is essential; customer service skills are a must.
- Other info: Be part of a diverse team committed to positive workplace culture and career growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: South Region UK, Field based (London, GB - United Kingdom)
Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Location: Field based - Camden Town/Notting Hill
Job type: Permanent, Full Time
Hours: 39 hours, Monday to Thursday, 8.00 am - 4.30 pm and Friday 8.00 am - 4 pm with 30 mins unpaid lunch
The impact you will have
This exciting opportunity comes with full training and support, allowing you to support our customers with the servicing of our medical equipment on site, including beds, mattresses, couches, baths, trolleys and hoists. You will be joining a global market leading organisation within the medical device industry and be part of an expanding global company. This excellent role offers longevity, responsibility, opportunity to learn and entry into an ever-developing Medical industry.
Key Responsibilities:
- Follow service itinerary and procedures, optimising time and minimising costs.
- Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Health and Safety, COSHH and safe working procedures, reporting any incidents.
- Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
- Understand and work towards Key Point Indicators.
- Complete and submit all relevant documentation accurately on a hand held device and within agreed timescales to meet Service Level Agreements.
- Liaising with the customer, once work is allocated giving notice of visit with an agreed date and time.
- Request necessary materials for work completion.
- Ensure work area is clean and documentation is completed post-service.
- Provide feedback and contribute ideas for product and service improvement.
- Maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Regional Service Manager immediately.
- Support other Service Engineers within the team when required.
- Follow infection prevention and control policies to protect patients, staff and visitors from health-care associated infections.
- Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts with regards to Provision and Use of Work Equipment Regulations (PUWER) 1998.
- Ensures that all materials and equipment are used safely, securely and economically.
- Following induction and departmental training maintaining a working knowledge of policies, procedures and work instructions ensuring they are implemented at all times.
Qualifications:
- City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
- Experience in mechanical/electrical engineering (essential)
- Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)
- Excellent communication skills and a high level of customer service.
- Valid UK driving license, as you will be required to drive a company van.
The skills you will need:
- Ideally, you will have previous experience working in a similar role and be able to demonstrate the following skills:
- Motivated and passionate about your work
- Strong problem-solving skills and resourcefulness.
- Have an understanding of electrical or mechanical engineering
- The ability to work to deadlines
- Good time management
- A knowledge of the principles of Health and Safety
- Basic IT skills and the ability to work with an iPad and iPhone
Your personality, enthusiasm, energy and positivity are essential for us to build long-term relationships with our Service customers and ultimately play a key role in driving the business forward.
What We Offer in Return:
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit our holiday buy and sell scheme, salary sacrifice vehicle scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Why Diversity Matters To Us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognised as a Great Place to Work for 2025 reflecting our commitment to creating a positive and rewarding workplace for all.
Please note: Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required (at the company’s cost). You will be required to participate on an out of hours rota. Applicants must live within a reasonable distance to the area covered.
Please be aware that by applying for this role, you are giving Arjo permission to store your information.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Field Service Engineer - Camden Town/Notting Hill, UK employer: Arjo Italia S.p.A.
Contact Detail:
Arjo Italia S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Camden Town/Notting Hill, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what they do and how you can contribute. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves diagnosing and fixing equipment, be ready to showcase your technical know-how during interviews. Maybe even run through some common scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer - Camden Town/Notting Hill, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your mechanical/electrical engineering experience and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for helping people with mobility challenges and explain why you want to join our team at Arjo. Let us know what moves you!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing resourcefulness and strong problem-solving skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Arjo Italia S.p.A.
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Familiarise yourself with the types of medical equipment you'll be servicing, like beds and hoists. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and fixed issues in previous roles. Highlight your resourcefulness and how you approach challenges, as this is crucial for a Field Service Engineer.
✨Communicate Like a Pro
Since you'll be liaising with customers regularly, practice your communication skills. Be ready to explain technical concepts in simple terms and demonstrate your commitment to excellent customer service during the interview.
✨Understand Health and Safety Regulations
Familiarise yourself with relevant health and safety regulations, such as LOLER and PUWER. Being knowledgeable about these will show that you take safety seriously and are prepared to comply with industry standards.