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- Tasks: Provide admin support for rental and service teams, ensuring smooth operations.
- Company: Join Arjo, a global leader in medical technology focused on empowering movement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your career.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Excel.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Belfast (GBR), Northern Ireland, GB - United Kingdom
Empowering careers at ARJO. At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience.
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
We are looking for a Rental Administrator to join our Business Support Department in Belfast. This is an interesting and varied role which will provide administration support for Arjo Rental and Service teams.
Responsibilities:
- To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service is provided to our customers.
- To allocate deliveries/collections/swop outs/breakdowns appropriately to ensure the most cost effective use of resource.
- To process missing data and produce corresponding invoices to ensure the prompt payment for work done. Scanning of all invoices and emailing out to the customer.
- To maintain regular contact with field teams regarding daily work activity, location, and job status.
- To review incomplete work daily to ensure that work is rescheduled to hit department SLA’s.
- To provide administration assistance and cover where required within the department and to field staff and to maintain relevant support documentation.
- To liaise with customers, engineers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
- To produce adhoc reports from legacy systems for both internal and external use.
- To update and maintain spreadsheets for customer data.
- To take full ownership of customer complaints.
- To take full ownership for credits.
Qualifications:
- Good standard of education including GCSE Maths and English.
- Preferable to have worked within a similar Customer Service environment.
- Previous SAP experience.
- The ability to communicate effectively with people at all levels of the organisation.
- Be able to work accurately to meet deadlines, follow company standards and procedures.
- Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills.
- Proficient in using Microsoft packages, especially Excel.
What we will offer in return:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with a competitive package.
Why diversity matters to us:
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.
Please be aware that by applying for this role, you are giving Arjo permission to store your information.
About Arjo: At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
Rental Administrator- Belfast, UK employer: Arjo Italia S.p.A.
Contact Detail:
Arjo Italia S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Administrator- Belfast, UK
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those who work at Arjo. A friendly chat can open doors and give you insights that might just help you land that Rental Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We all know that confidence is key, so rehearse your answers and be ready to showcase your skills!
✨Tip Number 3
Show your passion for helping others! Since Arjo focuses on empowering movement for people with mobility challenges, make sure to highlight any relevant experiences or values that align with their mission during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Arjo and contributing to their amazing work.
We think you need these skills to ace Rental Administrator- Belfast, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rental Administrator role. Highlight any relevant experience in customer service and administration, especially if you've worked with SAP or similar systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Arjo and how you can contribute to our mission of empowering movement. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with customers and field teams, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us know you can relay information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Arjo Italia S.p.A.
✨Know Your Stuff
Before the interview, make sure you understand Arjo's mission and values. Familiarise yourself with their products and services, especially those related to mobility challenges. This will show your genuine interest in the company and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Rental Administrator, you'll be dealing with customers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your communication skills and ability to resolve issues efficiently.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing delivery schedules or dealing with customer complaints. Think through potential scenarios beforehand and outline your thought process on how you'd tackle them.
✨Demonstrate Your Tech Savvy
Since the role requires proficiency in Microsoft Excel and possibly SAP, be prepared to discuss your experience with these tools. If you have any examples of how you've used technology to improve processes or efficiency, share those during the interview.
