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For Companies At a Glance
- Tasks: Support customers by delivering outstanding service and managing administrative tasks.
- Company: Join a dynamic team in a collaborative Belfast office.
- Benefits: Enjoy long service awards, holiday schemes, and additional perks.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 28000 £ per year.
Location: Belfast, Northern Ireland
Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Friday
The impact you will have
Join our dynamic team and play a vital role in supporting customers across the NHS, long‑term care facilities and private individuals by delivering outstanding customer service while providing administrative support to our Rental and Service Teams.
Key Duties and Responsibilities
- Handle inbound calls and manage shared inboxes, ensuring prompt and professional responses.
- Schedule service and repair appointments for our field engineers.
- Maintain regular contact with field teams to monitor job progress and locations.
- Liaise with customers and relevant parties to resolve delays, queries, and keep everyone informed.
- Review completed jobs, issue quotations, and generate invoices.
- Assist with invoice queries and process credits where necessary.
- Keep customer records accurate and up to date across systems and spreadsheets.
- Provide administrative support across the department and to field staff when needed.
About You
- A good standard of education, including GCSEs in Maths and English.
- Previous experience in a customer service environment (SAP experience is a plus).
- Strong communication skills across all levels of the business.
- High attention to detail and the ability to meet deadlines while following procedures.
- Clear and accurate information handling, with strong listening and questioning skills.
- Proficiency in Microsoft Office, especially Excel.
What We Offer In Return
- Collaborative environment in our Belfast office where teams share knowledge and experience.
- Long service awards for long‑standing team members.
- Holiday buy and sell scheme.
- Additional perks: eye care vouchers, cycle‑to‑work scheme, perks app and more.
Equal Opportunity & Diversity
We are an equal opportunity employer. We strongly encourage applicants from all parts of society and believe in a diverse, equitable, inclusive, and engaging environment. We are disability confident, committed to the armed forces covenant, and members of the mental health charter. We are proud to be recognised as a Great Place to Work for 2025.
Please be aware that by applying for this role, you are giving Arjo permission to store your information.
Customer Service Administrator - Belfast employer: Arjo Italia S.p.A.
Contact Detail:
Arjo Italia S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Administrator - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience, especially in customer service and administration, and don’t forget to mention any specific skills like SAP or Microsoft Office proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for delivering outstanding customer service and how your skills align with the key duties outlined in the job description.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Arjo Italia S.p.A.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of delivering outstanding service.
✨Familiarise Yourself with the Role
Take a close look at the job description and understand the key duties. Be prepared to explain how your previous experience aligns with tasks like managing shared inboxes or scheduling appointments. This will demonstrate your attention to detail and readiness for the role.
✨Practice Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries or liaise with field teams.
✨Show Off Your Tech Savvy
Make sure you’re comfortable with Microsoft Office, especially Excel. If you have experience with SAP, mention it! Being able to demonstrate your proficiency with these tools can set you apart from other candidates.