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- Tasks: Provide hands-on technical support for lab equipment and software across the UK, Europe, and the US.
- Company: Join a growing life-sciences supplier with a strong reputation for quality and service.
- Benefits: Competitive salary, bonus potential, 25 days holiday, and a company pension.
- Other info: Be part of a close-knit team with excellent career progression opportunities.
- Why this job: Make a real impact in labs while travelling and solving technical challenges.
- Qualifications: Experience in repairing equipment, strong troubleshooting skills, and customer support experience.
The predicted salary is between 35000 - 40000 £ per year.
Hands-on technical support role supporting laboratory instruments, software and consumables, with regular customer travel across the UK, Europe and the US.
About the company:
- Growing life-sciences supplier supporting labs with sample storage, identification and handling solutions.
- Products include laboratory instruments, software and consumables used across biobanks, research, biotech and pharma.
- Small, professional, close-knit team with a strong reputation for service and product quality.
About the role:
- Provide technical support to new and existing customers across the full product range.
- Diagnose, repair and service laboratory equipment on customer sites and in-house.
- Regular travel to customer locations.
- Support customers via email and phone when required.
- Manage spare parts inventory and coordinate orders.
- Work with manufacturing and product teams on faults, improvements and new products.
- Test products and perform quality/functional checks prior to sale.
- Configure laptops and install software for use with equipment.
Your previous experience:
- Experience repairing and servicing equipment (in-house and on customer sites).
- Local to Cambridge and happy with some global travel.
- Strong troubleshooting, problem-solving and logical thinking skills.
- Direct customer technical support experience.
- Comfortable working independently and as part of a team.
- Highly organised with strong attention to detail.
- Confident communicator with good listening skills.
- Competent with computers, operating systems and major software tools.
- Full UK driving licence, clean record.
- Professional, discreet and able to represent the brand on-site.
Package:
- £35,000 – £40,000 base salary + bonus (DOE).
- Excellent progression routes as the company grows.
- 25 days holiday + bank holidays.
- Company pension.
Technical Support Specialist – Lab Equipment employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist – Lab Equipment
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences field and let them know you're on the hunt for a Technical Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, try to get some experience with lab equipment or software before applying. This will not only boost your confidence but also show potential employers that you're genuinely interested and capable of handling the technical aspects of the job.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd troubleshoot specific lab equipment issues or handle customer queries. This will help you shine during the interview and demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our close-knit team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Technical Support Specialist – Lab Equipment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laboratory equipment and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting labs and how your previous experiences make you a perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: As a Technical Support Specialist, clear communication is key. In your application, demonstrate your ability to explain complex concepts simply. Whether it’s in your CV or cover letter, let us know how you’ve successfully supported customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our close-knit team!
How to prepare for a job interview at Arius Recruit
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to laboratory instruments and software. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Off Your Experience
Prepare specific examples from your past roles where you've successfully repaired or serviced equipment. Highlight any direct customer support experience, especially if it involved travel or working independently, as this will resonate well with the interviewers.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to diagnose a problem or suggest a solution on the spot. Practising these types of questions can help you think on your feet and showcase your logical thinking skills.
✨Communicate Clearly
Since you'll be representing the brand on-site, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, as you'll need to convey information effectively to customers who may not have a technical background.