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For Companies At a Glance
- Tasks: Lead the customer success team, ensuring client satisfaction and driving revenue growth.
- Company: Join a fast-growing SaaS start-up focused on climate tech and making a positive impact.
- Benefits: Enjoy hybrid work options and great career progression opportunities.
- Why this job: Be part of a mission-driven company that values innovation and customer relationships.
- Qualifications: 5+ years in Customer Success within a SaaS environment, with proven leadership skills.
- Other info: Opportunity to advance to Head of Customer Success as the company scales.
The predicted salary is between 43200 - 72000 £ per year.
A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good".
As the Customer Success Lead you will:
- Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion.
- Manage and grow a successful Customer Success team, define KPIs, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture.
- Facilitate onboarding, smooth implementation and drive early product adoption.
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth.
5+ years Customer Success experience within a fast-paced, SaaS start-up environment.
Proven track record of managing a successful Customer Success team that have resulted in strong ROI, upsell and reduced churn, with the ability to drive development of the CS function from scratch.
Experience in managing large enterprise accounts with a value of £1m.
HYBRID - 2-3 days p/w in Central London.
Great progression opportunities into a Head of Customer Success role as they continue to scale across the UK & US.
Team lead marketing | english employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team lead marketing | english
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success, especially within the SaaS industry. Understanding the nuances of customer retention strategies and revenue expansion will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the climate tech and SaaS sectors. Attend relevant events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your interview.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs you've managed in previous roles. Being able to articulate how you've driven process improvements and achieved strong ROI will demonstrate your capability to lead a Customer Success team effectively.
✨Tip Number 4
Research the company’s current customer success strategies and be ready to suggest innovative ideas during your discussions. Showing that you’ve done your homework and have a vision for their CS function can set you apart from other candidates.
We think you need these skills to ace Team lead marketing | english
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Customer Success, particularly within a SaaS environment. Emphasise your achievements in managing teams and driving customer retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for climate tech and your understanding of the company's mission. Mention specific examples of how you've successfully managed customer success functions in the past.
Highlight Key Metrics: In your application, include quantifiable results from your previous roles, such as percentage increases in customer retention or revenue growth. This will demonstrate your ability to drive results.
Showcase Leadership Skills: Discuss your experience in building and leading successful teams. Highlight any processes you implemented that improved team performance and customer satisfaction.
How to prepare for a job interview at Arius Recruit
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, especially within a SaaS environment. Be prepared to discuss specific examples where you successfully managed a team, improved customer retention, or drove revenue expansion.
✨Demonstrate Leadership Skills
As a Team Lead, your leadership abilities will be crucial. Share instances where you've built and managed a successful team, defined KPIs, and implemented processes that fostered a customer-centric culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life scenarios in customer success. Think about challenges you've faced in the past and how you overcame them, particularly in onboarding and product adoption.
✨Research the Company and Its Values
Familiarise yourself with the company's mission, especially their focus on 'Tech for Good'. Understanding their values will help you align your answers with what they are looking for in a candidate and demonstrate your genuine interest in the role.
