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- Tasks: Manage key customer relationships and ensure they maximise value from our platform.
- Company: Fast-growing InsurTech SaaS firm based in London, focused on data-driven solutions.
- Benefits: Up to £65,000 salary, 20% bonus, hybrid work, and private healthcare.
- Why this job: Join a dynamic team and help clients succeed with innovative technology.
- Qualifications: 2+ years in Customer Success within a fast-paced SaaS environment.
- Other info: Strong career progression opportunities in a rapidly growing company.
The predicted salary is between 43200 - 78000 £ per year.
Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors. Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation. Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients. Currently scaling its Customer Success function to enhance customer outcomes and long-term value.
Responsibilities:
- Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.
- Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows.
- Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions.
- Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base.
- Play a pivotal role in refining customer success processes as the business scales.
Requirements:
- 2+ years’ experience in a Customer Success role within a fast-paced SaaS environment.
- Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR).
- Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot).
- Logical, organised, and passionate about helping customers succeed through technology.
Up to £65,000 base DOE + 20% bonus. HYBRID - 2 days p/w in Central London. 25 days’ annual leave plus bank holidays. Private healthcare and pension scheme. Opportunity to join a rapidly growing SaaS business with strong progression potential.
CSM Manager in London employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. We want you to be able to discuss how your experience aligns with their mission and values. Show them you’re not just another candidate; you’re the one they’ve been looking for!
✨Tip Number 3
Practice your pitch! You need to be able to articulate your value proposition clearly and confidently. We suggest rehearsing common interview questions and scenarios related to Customer Success, so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and genuinely interested.
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've helped clients achieve success, as this will show us you're a great fit for our mission.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer satisfaction and retention. We love seeing measurable outcomes, so include any stats or figures that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about helping customers succeed. A bit of your unique voice can make a big difference!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Arius Recruit
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Net Revenue Retention (NRR) and upsell opportunities. Be ready to discuss how you've used these metrics in your previous roles to drive customer success and value.
✨Showcase Your SaaS Experience
Highlight your experience in a fast-paced SaaS environment. Prepare examples of how you've managed customer relationships and helped clients integrate solutions into their workflows. This will demonstrate your understanding of the industry and its challenges.
✨Be a Problem Solver
During the interview, think about potential challenges the company might face in customer success. Offer insights or strategies on how you would tackle these issues. This shows that you're proactive and can think critically about the role.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working with product, sales, and delivery teams, be ready to discuss your experience collaborating across departments. Share specific examples of how you've successfully worked with others to achieve customer outcomes.
