At a Glance
- Tasks: Lead a global team to manage high-value accounts and drive customer success.
- Company: Established market leader in enterprise software, entering a significant growth phase.
- Benefits: Competitive salary, executive visibility, and opportunity for international travel.
- Other info: Dynamic role with frequent international travel and a focus on high-performance culture.
- Why this job: Shape a critical function and make a real impact in a scaling global business.
- Qualifications: 5+ years in account management with a strong track record in enterprise software.
The predicted salary is between 90000 - 120000 £ per year.
Established market leader supporting complex, data-driven functions within large enterprise organisations. Entering a significant growth phase and looking for a credible hands-on account leader to manage an experienced team. Trusted by global enterprises to deliver mission-critical solutions that drive efficiency. Highly collaborative, international environment with strong executive visibility and impact.
About the role
- Lead a global team of 10+ Account Directors (Enterprise) across multiple regions.
- Oversee a substantial portfolio of £1m+ spending customers.
- Define and execute a best-in-class account management strategy focused on retention, expansion and long-term customer value.
- Drive improvements in NRR through structured upsell, cross-sell and strategic account planning.
- Lead customer transition initiatives to next-generation platforms and solutions.
- Build a high-performance culture with clear KPIs, forecasting discipline and accountability.
- Act as a senior escalation point for complex, high-value accounts.
- Partner cross-functionally with sales, product and leadership teams to align on global customer strategy.
- Engage regularly with C-suite stakeholders across enterprise clients.
- Highly visible role with frequent international travel.
Requirements
- 5+ years’ experience leading account management teams within an enterprise software environment.
- Strong track record of driving retention, reducing churn and increasing NRR.
- Experience working with complex platforms and managing large, global organisations with multi-stakeholder environments.
- Commercially driven leader with the ability to balance strategy and hands-on execution.
- Skilled at building and scaling high-performing teams, including coaching, hiring and process optimisation.
- Exceptional stakeholder management skills, with confidence engaging at C-suite and board level.
- Data-driven mindset with strong forecasting, reporting and pipeline management experience.
- Comfortable operating in a fast-evolving, global environment with regular international travel.
Package
- 50% OTE London/Hybrid.
- Frequent global travel (25% of time).
- Executive-level visibility and impact within a scaling global business.
- Opportunity to shape and lead a critical function during a major growth phase.
This is a permanent and full-time position.
Director, Global Account Management employer: Arius Recruit
As a leading player in the enterprise software sector, our company offers an exceptional work environment characterised by collaboration and innovation. Employees benefit from a strong focus on professional growth, with opportunities to lead high-impact initiatives and engage with C-suite stakeholders globally. With a commitment to fostering a high-performance culture and providing executive-level visibility, we empower our team members to drive meaningful change while enjoying the flexibility of a hybrid work model in London.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission-critical solutions and how they drive efficiency for global enterprises. This will help you showcase your knowledge and passion during the conversation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven retention and reduced churn in previous roles. Highlight your experience with complex platforms and managing large teams to impress those C-suite stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Director, Global Account Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in leading account management teams and driving retention, as these are key for us at StudySmarter. Use specific examples that showcase your success in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for account management and how you can contribute to our growth phase. Be sure to mention your experience with C-suite stakeholders and your data-driven mindset, as these are crucial for the role.
Showcase Your Achievements:Quantify your successes wherever possible. Whether it’s improving NRR or managing large portfolios, numbers speak volumes. We love seeing how you've made an impact in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arius Recruit
✨Know Your Numbers
As a candidate for the Director of Global Account Management, you need to be well-versed in metrics like Net Revenue Retention (NRR) and customer spending. Prepare specific examples of how you've driven retention and upselling in previous roles, as this will showcase your data-driven mindset.
✨Showcase Your Leadership Style
You'll be leading a team of Account Directors, so it's crucial to articulate your leadership philosophy. Think about how you've built high-performing teams in the past and be ready to discuss your approach to coaching and accountability. This will help demonstrate your ability to foster a strong team culture.
✨Engage with C-Suite Scenarios
Since you'll be interacting with C-suite stakeholders, prepare to discuss how you've successfully managed relationships at that level. Bring examples of complex situations where you had to navigate multiple stakeholders and how you ensured alignment on strategic goals.
✨Be Ready for Strategic Discussions
This role requires a balance between strategy and hands-on execution. Be prepared to discuss your experience in defining account management strategies and how you've executed them effectively. Highlight any innovative approaches you've taken to drive customer value and efficiency.
