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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days’ holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within cybersecurity or risk software.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – Cyber Security SaaS
About the company
- Fast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectors
- Recently secured investment to accelerate growth, with ARR set to triple in the next year
- Building a high-performance commercial engine and customer success function to drive long-term client value
- Combines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challenges
About the role
- Act as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clients
- Design and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratch
- Drive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stage
- Build and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practices
- Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business
- Partner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagement
- Provide customer insights back into the business to influence product and service development
About you
- 3–5 years’ experience in customer success within cybersecurity, compliance, or risk software
- Proven track record of building customer success frameworks and playbooks from the ground up
- Commercially minded with a strong history of driving renewals, retention, and expansion revenue
- Excellent communicator and relationship builder with credibility at senior stakeholder level
- Comfortable designing metrics and KPIs such as health scores, NRR, and renewal forecasting
- Thrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new function
Package
- £70,000 base salary
- Bonus linked to renewals and expansion revenue
- Fully remote role (UK-based) with periodic in-person sessions
- Private health insurance and 25 days’ holiday
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in customer success and how you've driven renewals and retention. Use real examples to illustrate your impact – this will make you memorable during interviews.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay adaptable! The cybersecurity landscape is always changing, so be ready to discuss how you can help clients navigate new challenges. Highlight your ability to build relationships and provide value in a fast-paced environment.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in cybersecurity and customer success frameworks, showing us how you can drive value for our clients.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven renewals and retention in previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and be a trusted advisor, so show us your communication style and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how you drove renewals and retention, as well as any metrics you designed. This will demonstrate your hands-on experience and ability to deliver measurable value.
✨Build Rapport with Senior Stakeholders
Practice your communication skills to ensure you can engage effectively with senior-level stakeholders. Think of ways to position yourself as a trusted advisor, especially around risk and cybersecurity best practices. This will be crucial for building long-term relationships with clients.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators like health scores, NRR, and renewal forecasting. Be prepared to discuss how you've used these metrics in previous roles to track customer health and identify expansion opportunities. This shows you're data-driven and focused on results.
