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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days’ holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within cybersecurity or risk software.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – AI MarTech (Retail / Ecommerce)
About the company
- AI-driven SaaS marketing technology start-up, reinventing how ecommerce teams create and manage product content at enterprise scale
- Platform uses advanced AI agents to optimise product titles, descriptions and metadata across large catalogues
- Trusted by leading retailers including M&S, Argos and OnCloud to improve discoverability and performance across traditional search and emerging AI‑led search environments
- Series A, venture-backed and scaling fast, with a product‑led approach and a lean, high‑performance culture
About the role
- Own a portfolio of ~20–30 mid‑market and enterprise retail/ecommerce customers
- End‑to‑end responsibility for onboarding, adoption, value delivery, renewals and expansion
- Manage a book of business of ~£500k–£1m, with clear opportunity to grow this significantly
- Maintain urgency post‑sale and re‑engage accounts where momentum has dropped
- Act consultatively, helping customers embed AI into content, SEO and merchandising workflows
- 4+ years’ experience in B2B SaaS Customer Success or Account Management, managing mid‑market and enterprise retailers or brands.
- Proven ownership of adoption, renewals and expansion across complex, multi‑stakeholder accounts
- Commercial and value‑led, comfortable building ROI narratives and expansion cases
- Proactive, resilient and energised by fast‑moving, evolving products.
Package
- Hybrid working: 2–3 days per week in Central London office
- High‑impact role with genuine ownership and progression as the business scales
Arius Recruit
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.
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Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in customer success and how you've driven renewals and retention. Use real examples to illustrate your impact – this will make you memorable during interviews.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay adaptable! The cybersecurity landscape is always changing, so be ready to discuss how you can help clients navigate new challenges. Highlight your ability to build relationships and provide value in a fast-paced environment.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in cybersecurity and customer success frameworks, showing us how you can drive value for our clients.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven renewals and retention in previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and be a trusted advisor, so show us your communication style and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how you drove renewals and retention, as well as any metrics you designed. This will demonstrate your hands-on experience and ability to deliver measurable value.
✨Build Rapport with Senior Stakeholders
Practice your communication skills to ensure you can engage effectively with senior-level stakeholders. Think of ways to position yourself as a trusted advisor, especially around risk and cybersecurity best practices. This will be crucial for building long-term relationships with clients.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators like health scores, NRR, and renewal forecasting. Be prepared to discuss how you've used these metrics in previous roles to track customer health and identify expansion opportunities. This shows you're data-driven and focused on results.
