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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days’ holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within cybersecurity or risk software.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Enterprise Customer Success Manager – Procurement Analytics About the company:
- Award-winning, high-growth SaaS platform in the procurement and enterprise analytics space
- Trusted by some of the world’s leading global organisations including CocaCola, Sony & Deloitte
- Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
- Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy
About the role
- Own a small, strategic portfolio of large, complex enterprise customers across global organisations
- Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
- Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
- Manage renewals, retention, and expansion opportunities across key strategic accounts
- Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
- Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
- Grow incremental revenue through upsell and cross-sell within existing enterprise accounts
- 5 years’ experience in Customer Success or Account Management SaaS role
- Proven experience managing and growing a small number of enterprise accounts with a £1m+ BoB
- Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
- Track record of driving renewals, retention, and expansion within complex accounts
- Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
- Experience in procurement, supply chain, analytics, or similar enterprise functions is highly advantageous
Package
- Hybrid – Central London 1 day p/w
- Occasional travel across UK/Europe and US
- Fast-growing, entrepreneurial SaaS environment with strong career progression
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.
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Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your expertise! Prepare a few case studies or examples of how you've driven customer success in previous roles. This will not only demonstrate your skills but also show potential employers that you know your stuff.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly with a tailored message about how you can add value to their customer success team. We love seeing initiative!
✨Tip Number 4
Keep an eye on our website for openings! We regularly update our listings, and applying through us gives you a better chance to connect directly with hiring managers. Plus, we’re all about helping you land that dream job!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in cybersecurity and customer success frameworks, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven renewals and retention in previous roles. This will help us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and act as a trusted advisor, so showing us your communication style and approachability is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how these initiatives drove renewals and retention, as this is crucial for the role. Use metrics to back up your achievements!
✨Build Relationships Before You Even Start
Think about how you can position yourself as a trusted advisor. During the interview, discuss strategies for building senior-level relationships and how you would approach onboarding new clients. This will demonstrate your proactive mindset and ability to drive long-term client value.
✨Be Ready to Discuss Metrics
Since the role involves designing health scores and KPIs, be prepared to talk about your experience with these metrics. Share how you've tracked customer health and renewal risks in the past, and how you plan to implement similar strategies in this new role.