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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days’ holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within cybersecurity or risk software.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – Cyber Security SaaS
About the company
- Fast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectors
- Recently secured investment to accelerate growth, with ARR set to triple in the next year
- Building a high-performance commercial engine and customer success function to drive long-term client value
- Combines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challenges
About the role
- Act as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clients
- Design and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratch
- Drive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stage
- Build and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practices
- Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business
- Partner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagement
- Provide customer insights back into the business to influence product and service development
About you
- 3–5 years’ experience in customer success within cybersecurity, compliance, or risk software
- Proven track record of building customer success frameworks and playbooks from the ground up
- Commercially minded with a strong history of driving renewals, retention, and expansion revenue
- Excellent communicator and relationship builder with credibility at senior stakeholder level
- Comfortable designing metrics and KPIs such as health scores, NRR, and renewal forecasting
- Thrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new function
Package
- £70,000 base salary
- Bonus linked to renewals and expansion revenue
- Fully remote role (UK-based) with periodic in-person sessions
- Private health insurance and 25 days’ holiday
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your expertise! Prepare a few case studies or examples of how you've driven customer success in previous roles. This will not only demonstrate your skills but also show potential employers that you know your stuff.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly with a tailored message about how you can add value to their customer success team. We love seeing initiative!
✨Tip Number 4
Keep an eye on our website for openings! We regularly update our listings, and applying through us gives you a better chance to connect directly with hiring managers. Plus, we’re all about helping you land that dream job!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in cybersecurity and customer success frameworks, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven renewals and retention in previous roles. This will help us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and act as a trusted advisor, so showing us your communication style and approachability is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how these initiatives drove renewals and retention, as this is crucial for the role. Use metrics to back up your achievements!
✨Build Relationships Before You Even Start
Think about how you can position yourself as a trusted advisor. During the interview, discuss strategies for building senior-level relationships and how you would approach onboarding new clients. This will demonstrate your proactive mindset and ability to drive long-term client value.
✨Be Ready to Discuss Metrics
Since the role involves designing health scores and KPIs, be prepared to talk about your experience with these metrics. Share how you've tracked customer health and renewal risks in the past, and how you plan to implement similar strategies in this new role.
