Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days’ holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within cybersecurity or risk software.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – InsurTech SaaS
About the company
- Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors
- Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation
- Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients
- Currently scaling its Customer Success function to enhance customer outcomes and long-term value
About the role
- Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform
- Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows
- Drive renewals, retention, and upsell opportunities through proactive engagement and insight-led conversations
- Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions
- Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base
- Track and report on customer health, satisfaction, and revenue metrics, ensuring transparency and accountability
- Play a pivotal role in refining customer success processes as the business scales
Your previous experience
- 2+ years’ experience in a Customer Success role within a fast-paced SaaS environment
- Proven ability to manage complex client relationships in the insurance space and deliver strong retention and growth outcomes
- Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR)
- Strong problem-solving skills with the ability to understand customer challenges and translate them into actionable solutions
- Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot)
- Logical, organised, and passionate about helping customers succeed through technology
Package
- Up to £65,000 base DOE + 20% bonus
- HYBRID – 2 days p/w in Central London
- 25 days’ annual leave plus bank holidays
- Private healthcare and pension scheme
- Opportunity to join a rapidly growing SaaS business with strong progression potential
Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your expertise! Prepare a few case studies or examples of how you've driven customer success in previous roles. This will not only demonstrate your skills but also show potential employers that you know your stuff.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly with a tailored message about how you can add value to their customer success team. We love seeing initiative!
✨Tip Number 4
Keep an eye on our website for openings! We regularly update our listings, and applying through us gives you a better chance to connect directly with hiring managers. Plus, we’re all about helping you land that dream job!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in cybersecurity and customer success frameworks, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven renewals and retention in previous roles. This will help us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and act as a trusted advisor, so showing us your communication style and approachability is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how these initiatives drove renewals and retention, as this is crucial for the role. Use metrics to back up your achievements!
✨Build Relationships Before You Even Start
Think about how you can position yourself as a trusted advisor. During the interview, discuss strategies for building senior-level relationships and how you would approach onboarding new clients. This will demonstrate your proactive mindset and ability to drive long-term client value.
✨Be Ready to Discuss Metrics
Since the role involves designing health scores and KPIs, be prepared to talk about your experience with these metrics. Share how you've tracked customer health and renewal risks in the past, and how you plan to implement similar strategies in this new role.
