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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity firm with innovative solutions and a collaborative culture.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days holiday.
- Why this job: Shape the future of customer success in a dynamic, high-growth environment.
- Qualifications: 3-5 years in customer success within SaaS or cybersecurity, strong communication skills.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – Cyber Security SaaS
About the company
- Fast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectors
- Recently secured investment to accelerate growth, with ARR set to triple in the next year
- Building a high-performance commercial engine and customer success function to drive long-term client value
- Combines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challenges
About the role
- Act as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clients
- Design and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratch
- Drive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stage
- Build and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practices
- Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business
- Partner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagement
- Provide customer insights back into the business to influence product and service development
About you
- 3–5 years’ experience in customer success within cybersecurity, compliance, or risk software
- Proven track record of building customer success frameworks and playbooks from the ground up
- Commercially minded with a strong history of driving renewals, retention, and expansion revenue
- Excellent communicator and relationship builder with credibility at senior stakeholder level
- Comfortable designing metrics and KPIs such as health scores, NRR, and renewal forecasting
- Thrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new function
Package
- £70,000 base salary
- Bonus linked to renewals and expansion revenue
- Fully remote role (UK-based) with periodic in-person sessions
- Private health insurance and 25 days’ holiday
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream Customer Success Manager role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a case study that highlights your experience in building customer success frameworks. Share it during interviews or even on your LinkedIn profile to demonstrate your value and understanding of the role.
✨Tip Number 3
Prepare for those interviews! Research the company’s current customer success strategies and think about how you can contribute. Be ready to discuss specific metrics and KPIs you’ve used in the past to drive renewals and retention.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that Customer Success Manager position sooner than you think!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and cybersecurity, and don’t forget to showcase any frameworks or playbooks you've built. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention specific achievements that demonstrate your ability to drive renewals and retention.
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to build relationships with senior stakeholders. In your application, make sure your writing is clear and engaging. We want to see that you can communicate effectively, just like you would with our clients!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've built customer success frameworks or improved client relationships. Highlight measurable outcomes like increased retention rates or successful renewals to demonstrate your impact.
✨Be Ready to Discuss Metrics
Since this role involves designing health scores and KPIs, be prepared to talk about how you've used metrics in previous positions. Bring examples of how you've tracked customer health and what strategies you implemented based on those insights.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Practice your communication skills and be ready to engage with your interviewers. Ask insightful questions about their customer success strategy and express your enthusiasm for building long-term client value.