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For Companies At a Glance
- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-growing cybersecurity SaaS company with innovative solutions.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days holiday.
- Why this job: Shape a new function in a dynamic environment and make a real impact.
- Qualifications: 3-5 years in customer success within SaaS or cybersecurity.
- Other info: Join a high-performance team and influence product development.
The predicted salary is between 42000 - 84000 £ per year.
Customer Success Manager – InsurTech SaaS
About the company
- Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors
- Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation
- Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients
- Currently scaling its Customer Success function to enhance customer outcomes and long-term value
About the role
- Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform
- Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows
- Drive renewals, retention, and upsell opportunities through proactive engagement and insight-led conversations
- Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions
- Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base
- Track and report on customer health, satisfaction, and revenue metrics, ensuring transparency and accountability
- Play a pivotal role in refining customer success processes as the business scales
Your previous experience
- 2+ years’ experience in a Customer Success role within a fast-paced SaaS environment
- Proven ability to manage complex client relationships in the insurance space and deliver strong retention and growth outcomes
- Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR)
- Strong problem-solving skills with the ability to understand customer challenges and translate them into actionable solutions
- Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot)
- Logical, organised, and passionate about helping customers succeed through technology
Package
- Up to £65,000 base DOE + 20% bonus
- HYBRID – 2 days p/w in Central London
- 25 days’ annual leave plus bank holidays
- Private healthcare and pension scheme
- Opportunity to join a rapidly growing SaaS business with strong progression potential
Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your expertise! Create content that highlights your knowledge in customer success and cybersecurity. Whether it’s a blog post or a video, sharing your insights can position you as a thought leader and attract potential employers.
✨Tip Number 3
Prepare for those interviews! Research the company thoroughly and come armed with questions that show your interest in their customer success strategies. Tailor your answers to reflect how your experience aligns with their needs, especially around driving renewals and retention.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in customer success. Keep an eye on our listings and get your application in – we’d love to see what you can bring to the table!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and cybersecurity, and don’t forget to showcase any frameworks or playbooks you've built. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention your experience with driving renewals and retention – we love a good success story!
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to build relationships with senior stakeholders. Make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us see your ability to connect!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fast-growing team!
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or improved client relationships. Highlight metrics like retention rates or expansion revenue to demonstrate your impact. Numbers speak volumes!
✨Build Rapport with Senior Stakeholders
Since you'll be working closely with senior-level clients, practice how you can establish trust and credibility. Think of ways to position yourself as a trusted advisor, perhaps by discussing best practices in risk management or cybersecurity strategies during the interview.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators relevant to customer success, such as health scores and renewal forecasting. Be prepared to discuss how you would design and implement these metrics in your new role, showing that you can drive measurable value for the company.
