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- Tasks: Own relationships with high-value clients and drive customer success strategies.
- Company: Fast-scaling cybersecurity business with innovative tech solutions.
- Benefits: £70,000 salary, bonuses, remote work, private health insurance, and 25 days holiday.
- Why this job: Shape a new function in a high-growth environment and make a real impact.
- Qualifications: 3-5 years in customer success within SaaS or cybersecurity, strong communication skills.
- Other info: Join a dynamic team and influence product development while building trusted client relationships.
The predicted salary is between 60000 - 84000 £ per year.
Customer Success Manager – Cyber Security SaaS
About the company
- Fast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectors
- Recently secured investment to accelerate growth, with ARR set to triple in the next year
- Building a high-performance commercial engine and customer success function to drive long-term client value
- Combines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challenges
About the role
- Act as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clients
- Design and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratch
- Drive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stage
- Build and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practices
- Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business
- Partner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagement
- Provide customer insights back into the business to influence product and service development
About you
- 3–5 years’ experience in customer success within cybersecurity, compliance, or risk software
- Proven track record of building customer success frameworks and playbooks from the ground up
- Commercially minded with a strong history of driving renewals, retention, and expansion revenue
- Excellent communicator and relationship builder with credibility at senior stakeholder level
- Comfortable designing metrics and KPIs such as health scores, NRR, and renewal forecasting
- Thrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new function
Package
- £70,000 base salary
- Bonus linked to renewals and expansion revenue
- Fully remote role (UK-based) with periodic in-person sessions
- Private health insurance and 25 days’ holiday
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on your dream Customer Success Manager role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a case study that highlights your previous successes in customer success frameworks. This will not only demonstrate your skills but also give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company’s products and services thoroughly. Be ready to discuss how you can drive adoption and retention based on their specific offerings. Tailoring your approach will show them you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially within SaaS or cybersecurity, and show how you can drive value for our clients.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've built customer success frameworks or driven renewals and retention. Numbers speak volumes, so include metrics where possible!
Communicate Clearly: We love a good communicator! Make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Arius Recruit
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the company's offerings and how they help clients tackle compliance and risk. This will show that you're not just interested in the role, but also genuinely invested in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully built customer success frameworks or playbooks. Highlight how you drove renewals and retention, as well as any metrics you designed. This will demonstrate your ability to deliver measurable value to clients.
✨Build Rapport with Senior Stakeholders
Practice your communication skills to ensure you can build credibility with senior-level stakeholders. Think of ways to position yourself as a trusted advisor, especially regarding risk and cybersecurity best practices. This is crucial for the role, so be ready to discuss how you've done this before.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators like health scores, net revenue retention (NRR), and renewal forecasting. Be prepared to discuss how you've used these metrics in previous roles to track customer health and identify expansion opportunities. This will show that you understand the importance of data in driving customer success.
