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For Companies At a Glance
- Tasks: Lead customer success initiatives, manage a team, and drive client relationships.
- Company: Join a fast-growing ClimateTech SaaS start-up focused on 'Tech for Good'.
- Benefits: Enjoy a competitive salary, hybrid work model, and uncapped commission.
- Why this job: Be part of a mission-driven company making a global impact while advancing your career.
- Qualifications: 5+ years in Customer Success within a SaaS start-up; proven team management experience.
- Other info: Great progression opportunities into senior roles as the company scales.
The predicted salary is between 48000 - 72000 £ per year.
A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good". Series A funded, having over doubled their revenue in the last 2 consecutive years. Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC.
As the Customer Success Lead you will:
- Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion.
- Manage and grow a successful Customer Success team, define KPIs, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture.
- Facilitate onboarding, smooth implementation and drive early product adoption.
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth.
- Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution.
About you:
- 5+ years Customer Success experience within a fast-paced, SaaS start-up environment.
- Proven track record of managing a successful Customer Success team that have resulted in strong ROI, upsell and reduced churn, with the ability to drive development of the CS function from scratch.
- Experience in managing large enterprise accounts with a value of £1m.
The package:
- Up to £80,000 base + uncapped 20% commission (OTE £100,000).
- HYBRID - 2-3 days p/w in Central London.
- Great progression opportunities into a Head of Customer Success role as they continue to scale across the UK & US.
Customer Success Lead employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Familiarise yourself with the climate tech industry and the specific challenges it faces. Understanding the nuances of this sector will help you demonstrate your passion for 'Tech for Good' and how you can contribute to customer success in this space.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in SaaS start-ups. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs you've managed in previous roles. Being able to quantify your successes in reducing churn and driving upsell opportunities will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your ability to build strong relationships with clients by sharing examples of how you've acted as a trusted advisor in the past. Highlighting your communication skills and customer-centric approach will resonate well with the hiring team.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Customer Success, particularly within a SaaS environment. Emphasise your achievements in managing teams, driving revenue growth, and improving customer retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for climate tech and your understanding of the company's mission. Discuss how your background aligns with the role and how you can contribute to their customer success function.
Highlight Key Metrics: In your application, include specific metrics that demonstrate your success in previous roles, such as percentage increases in customer retention or revenue growth. This will help illustrate your impact and effectiveness.
Showcase Leadership Skills: Since the role involves managing a Customer Success team, be sure to highlight your leadership experience. Discuss how you've developed teams, defined KPIs, and fostered a customer-centric culture in past positions.
How to prepare for a job interview at Arius Recruit
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, especially within a SaaS environment. Discuss specific examples where you successfully managed a team, improved customer retention, or drove revenue growth.
✨Demonstrate Your Understanding of the Product
Familiarise yourself with the company's product and its value proposition. Be prepared to discuss how you would help clients maximise their ROI and how you can facilitate smooth onboarding and early product adoption.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of examples from your past experiences where you turned a difficult situation into a success story.
✨Emphasise Your Leadership Skills
As a Customer Success Lead, you'll need to manage and grow a team. Be ready to discuss your leadership style, how you define KPIs, and how you foster a customer-centric culture within your team.
