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- Tasks: Lead customer success initiatives, manage a team, and drive client relationships.
- Company: Join a fast-growing ClimateTech SaaS start-up focused on making a positive impact.
- Benefits: Enjoy a competitive salary, uncapped commission, and hybrid work options.
- Why this job: Be part of a mission-driven company with great growth potential and a customer-centric culture.
- Qualifications: 5+ years in Customer Success within a SaaS start-up; proven team management experience.
- Other info: Opportunity for career progression into senior roles as the company scales.
The predicted salary is between 48000 - 72000 £ per year.
A fast-growing SaaS start-up in the climate tech space, renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years. Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC.
As the Customer Success Lead you will:
- Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion.
- Manage and grow a successful Customer Success team, define KPIs, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture.
- Facilitate onboarding, smooth implementation and drive early product adoption.
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth.
- Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution.
About you:
- 5+ years Customer Success experience within a fast-paced, SaaS start-up environment.
- Proven track record of managing a successful Customer Success team that have resulted in strong ROI, upsell and reduced churn, with the ability to drive development of the CS function from scratch.
- Experience in managing large enterprise accounts with a value of £1m.
The package:
- Up to £80,000 base + uncapped 20% commission (OTE £100,000).
- HYBRID - 2-3 days p/w in Central London.
- Great progression opportunities into a Head of Customer Success role as they continue to scale across the UK & US.
Customer Success Lead employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success, especially within the SaaS and ClimateTech sectors. Understanding the unique challenges and opportunities in these areas will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the Customer Success field, particularly those who have experience in fast-paced start-ups. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs you've successfully managed in previous roles. Being able to demonstrate your impact on customer retention and revenue growth will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research the company’s current clients and their success stories. This knowledge will not only help you understand their customer base but also allow you to speak confidently about how you can enhance their customer success strategy.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Customer Success, particularly within a SaaS start-up environment. Emphasise your achievements in managing teams, driving revenue growth, and improving customer retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for climate tech and how your background aligns with the company's mission. Discuss specific examples of how you've successfully managed customer success functions and built strong client relationships.
Highlight Key Metrics: When detailing your experience, include quantifiable metrics that demonstrate your impact, such as percentage increases in customer retention, upsell rates, or team performance improvements. This will showcase your ability to drive results.
Showcase Your Leadership Skills: Since the role involves managing a Customer Success team, highlight your leadership experience. Discuss how you've developed team members, defined KPIs, and fostered a customer-centric culture in previous roles.
How to prepare for a job interview at Arius Recruit
✨Showcase Your Customer Success Experience
Make sure to highlight your 5+ years of experience in Customer Success, especially within a fast-paced SaaS environment. Be ready to discuss specific examples where you've driven ROI, reduced churn, and managed successful teams.
✨Demonstrate Your Leadership Skills
As a Customer Success Lead, you'll be managing a team. Prepare to talk about your leadership style, how you've built and scaled teams in the past, and the processes you've implemented to foster a customer-centric culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle large enterprise accounts. Think of scenarios where you've successfully onboarded clients or turned around a challenging situation to ensure customer satisfaction.
✨Understand the Company's Mission and Values
Research the company's 'Tech for Good' ethos and be prepared to discuss how your values align with theirs. Show enthusiasm for their mission in the climate tech space and how you can contribute to their growth and customer success.
