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For Companies At a Glance
- Tasks: Onboard new customers and manage accounts for growth and satisfaction.
- Company: Join an award-winning SaaS startup with a revolutionary AI platform in education.
- Benefits: Enjoy a competitive salary, hybrid work, and a fun team culture.
- Why this job: Be the voice of the customer and drive impactful relationships in a fast-paced environment.
- Qualifications: 1+ years in Customer Success or Account Management, preferably in SaaS or tech.
- Other info: Explore opportunities for career progression in a rapidly growing company.
The predicted salary is between 24000 - 56000 £ per year.
Customer Success Executive | Award Winning SaaS | Hybrid
Company snapshot:
- VC backed, fast-paced start-up SaaS software company
- Award winning revolutionary AI platform with 70% market share in the education space
- Unprecedented demand and growth globally.
The role:
As a Customer Success Executive, you will be responsible for…
- Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
- Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth
- Representing the \”voice of the customer\” and collaborating with various stakeholders, internal and external
- Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption
About you:
- Minimum 1+ years previous experience in a Customer Success / Account Management role
- Experience in the SaaS / software / tech or education space
- An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
- Customer-centric and solution focused, with the ability to build long-standing relationships
The package:
- Basic salary to £40,000 + £5k OTE
- Amazing culture, fun team and progression opportunities
- London Hybrid
Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.
Arius Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Executive employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with our AI platform and the education sector. Understanding the unique challenges and opportunities in this space will help you engage more effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Highlight your experience in onboarding and managing customer accounts. Be ready to share specific examples of how you've successfully guided customers through their journey and helped them achieve their goals.
✨Tip Number 3
Showcase your ability to build relationships. Prepare to discuss how you've maintained long-term partnerships with clients and how you've proactively identified growth opportunities within those accounts.
✨Tip Number 4
Demonstrate your customer-centric approach. Be prepared to talk about how you've listened to customer feedback and acted on it, ensuring that their needs are met and that they are aware of new features and updates.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in Customer Success or Account Management, particularly in the SaaS or education sectors. Use specific examples that demonstrate your ability to build relationships and drive customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the SaaS industry. Mention any specific achievements or experiences that illustrate your entrepreneurial spirit and customer-centric approach.
Highlight Your Soft Skills: In your application, make sure to highlight soft skills such as communication, problem-solving, and relationship-building. These are crucial for a Customer Success Executive role and will help you stand out.
How to prepare for a job interview at Arius Recruit
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in building long-lasting relationships with customers. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about being customer-focused.
✨Demonstrate Your SaaS Knowledge
Since the company operates in the SaaS space, be prepared to discuss your understanding of software solutions and how they can benefit customers. Familiarize yourself with the company's AI platform and be ready to talk about its features and advantages.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer situations. Think of scenarios where you successfully onboarded a customer or resolved an issue, and be ready to share those stories.
✨Emphasize Your Adaptability
This role requires thriving in a fast-paced environment. Be ready to discuss how you've adapted to changes in previous roles and how you manage multiple priorities while maintaining a high level of service.
