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For Companies At a Glance
- Tasks: Manage client relationships and drive product adoption for a fast-growing climate tech SaaS.
- Company: Join a renowned start-up focused on 'Tech for Good', backed by top UK university research.
- Benefits: Enjoy a hybrid work model, share options, and great progression opportunities.
- Why this job: Be part of a mission-driven company making a global impact in climate tech.
- Qualifications: 1+ years in Customer Success within a SaaS environment; experience in relevant sectors is a plus.
- Other info: Explore diverse career paths in Sales and Account Management as the company scales.
The predicted salary is between 28000 - 42000 £ per year.
A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good". Series A funded, having over doubled their revenue in the last 2 consecutive years. Spin out of one of the top 10 universities in the UK, based on decades of research and working with the government for 20+ years to create the #1 product in this space. Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC.
As the Customer Success Associate you will:
- Manage an existing client base of SMB accounts
- Facilitate onboarding, smooth implementation and drive early product adoption
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
- Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution
About you:
- 1+ years Customer Success experience within a fast-paced, SaaS start-up environment
- Proven track record of successfully managing a client base, resulting in strong ROI, upsell and reduced churn
- Experience in the insurance, environmental services, climate tech or construction tech space is a bonus
The package:
- Up to £35,000 base + commission
- HYBRID - 2-3 days p/w in Central London
- Share options
- Great progression opportunities as they continue to scale globally
Customer Success Associate employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Familiarise yourself with the climate tech industry and the specific challenges it faces. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your commitment to their success.
✨Tip Number 2
Network with professionals in the SaaS and climate tech spaces. Attend relevant events, webinars, or online forums to connect with others in the industry. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your previous successes in customer success roles. Be ready to share specific examples of how you've driven product adoption, managed client relationships, and achieved upsell opportunities in past positions.
✨Tip Number 4
Showcase your ability to be a trusted advisor. Think about how you can convey your skills in building strong business relationships and advocating for clients' needs, as this is crucial for the Customer Success Associate role.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within a SaaS environment. Use specific examples to demonstrate how you've managed client relationships and driven product adoption.
Craft a Compelling Cover Letter: In your cover letter, express your passion for climate tech and how your background aligns with the company's mission. Mention any experience you have in the environmental services or related sectors to stand out.
Showcase Your Achievements: Quantify your successes in previous roles. For instance, mention how you improved client retention rates or achieved upsell targets. This will help illustrate your ability to deliver ROI for clients.
Research the Company: Familiarise yourself with the company's products and their impact on climate change. Understanding their mission and values will allow you to tailor your application and show genuine interest in the role.
How to prepare for a job interview at Arius Recruit
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their mission in the climate tech space, their product offerings, and recent achievements. This will not only show your genuine interest but also help you tailor your responses to align with their values.
✨Demonstrate Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles where you successfully managed client relationships. Highlight instances where you drove product adoption, reduced churn, or identified upsell opportunities. Use metrics to quantify your success whenever possible.
✨Showcase Your Problem-Solving Skills
As a Customer Success Associate, you'll need to be a trusted advisor. Prepare to discuss how you've handled challenging situations with clients in the past. Focus on your approach to problem-solving and how you ensured client satisfaction while advocating for their needs internally.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, how they measure customer success, or what challenges they currently face in the market. This demonstrates your engagement and helps you assess if the company is the right fit for you.
