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For Companies At a Glance
- Tasks: Manage client accounts, drive product adoption, and build strong relationships.
- Company: Join a fast-growing ClimateTech SaaS start-up making a positive impact.
- Benefits: Enjoy hybrid work, competitive salary, commission, and share options.
- Why this job: Be part of a mission-driven team shaping the future of climate tech.
- Qualifications: 1+ years in Customer Success within a SaaS start-up; experience in relevant sectors is a plus.
- Other info: Great progression opportunities as the company scales globally.
The predicted salary is between 28000 - 42000 £ per year.
A fast-growing SaaS start-up in the climate tech space, renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years. Spin out of one of the top 10 universities in the UK, based on decades of research and working with the government for 20+ years to create the #1 product in this space. Serves 200+ clients and expanding rapidly in the UK, US, Europe, and APAC.
As the Customer Success Associate you will:
- Manage an existing client base of SMB accounts
- Facilitate onboarding, smooth implementation and drive early product adoption
- Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
- Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution
About you:
- 1+ years Customer Success experience within a fast-paced, SaaS start-up environment
- Proven track record of successfully managing a client base, resulting in strong ROI, upsell and reduced churn
- Experience in the insurance, environmental services, climate tech or construction tech space is a bonus
The package:
- Up to £35,000 base + commission
- HYBRID - 2-3 days p/w in Central London
- Share options
- Great progression opportunities as they continue to scale globally
Customer Success Associate employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Familiarise yourself with the climate tech industry and the specific challenges it faces. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your commitment to their success.
✨Tip Number 2
Network with professionals in the SaaS and climate tech spaces. Attend relevant events, webinars, or online forums to connect with others in the industry. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your previous successes in customer success roles. Be ready to share specific examples of how you've driven product adoption, reduced churn, and maximised ROI for clients, as these are key aspects of the role.
✨Tip Number 4
Showcase your ability to be a trusted advisor. Think about how you can position yourself as a partner to clients, not just a service provider. Highlight your communication skills and your approach to building long-term relationships.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within a SaaS environment. Emphasise any achievements related to client management, upselling, and reducing churn.
Craft a Compelling Cover Letter: In your cover letter, express your passion for climate tech and how your background aligns with the company's mission. Mention specific experiences that demonstrate your ability to build strong client relationships and drive product adoption.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as communication, problem-solving, and analytical abilities. Provide examples of how you've used these skills to achieve results in previous roles.
Research the Company: Familiarise yourself with the company's products and their impact in the climate tech space. Understanding their mission and values will help you convey your enthusiasm and fit for the role during the application process.
How to prepare for a job interview at Arius Recruit
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the climate tech space. This will help you demonstrate your ability to advise clients effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you successfully managed client relationships, drove product adoption, or achieved upsell opportunities. Highlighting these experiences will show that you have the skills needed for the role.
✨Demonstrate Your Passion for Climate Tech
Express your enthusiasm for the climate tech industry and the importance of 'Tech for Good'. Discuss any relevant experience or knowledge you have in this area, as it will resonate well with the company's mission and values.
✨Prepare Questions for Your Interviewers
Have a list of insightful questions ready to ask during the interview. This could include inquiries about the company's growth plans, team dynamics, or how they gather and implement customer feedback. It shows your genuine interest in the role and the company.
