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- Tasks: Manage key customer relationships and ensure they maximise value from our platform.
- Company: Fast-growing InsurTech SaaS firm based in London, focused on data-driven solutions.
- Benefits: Up to £65,000 salary, 20% bonus, hybrid work, and private healthcare.
- Why this job: Join a dynamic team and help clients succeed with innovative technology.
- Qualifications: 2+ years in Customer Success within a fast-paced SaaS environment.
- Other info: Strong career progression opportunities in a rapidly growing tech sector.
The predicted salary is between 43200 - 78000 £ per year.
Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors. Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation. Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients. Currently scaling its Customer Success function to enhance customer outcomes and long-term value.
Responsibilities:
- Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.
- Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows.
- Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions.
- Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base.
- Play a pivotal role in refining customer success processes as the business scales.
Requirements:
- 2+ years’ experience in a Customer Success role within a fast-paced SaaS environment.
- Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR).
- Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot).
- Logical, organised, and passionate about helping customers succeed through technology.
Up to £65,000 base DOE + 20% bonus. HYBRID - 2 days p/w in Central London. 25 days’ annual leave plus bank holidays. Private healthcare and pension scheme. Opportunity to join a rapidly growing SaaS business with strong progression potential.
CSM Manager employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your experience aligns with their needs. We want you to shine as the perfect fit for the Customer Success Manager role!
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've helped customers achieve their goals. We love hearing about real results and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission of helping businesses make smarter, data-driven decisions.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and any relevant achievements that show how you've helped customers succeed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Relevant Experience: When filling out your application, focus on your past roles in Customer Success. Share specific examples of how you've driven Net Revenue Retention or identified upsell opportunities. We’re keen to see how you’ve made an impact in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Arius Recruit
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Net Revenue Retention (NRR) and upsell opportunities. Be ready to discuss how you've used these metrics in your previous roles to drive customer success and value.
✨Showcase Your SaaS Experience
Highlight your experience in a fast-paced SaaS environment. Prepare examples of how you've managed customer relationships and helped clients integrate solutions into their workflows, as this will resonate well with the hiring team.
✨Demonstrate Cross-Functional Collaboration
Be prepared to talk about times when you've worked with product, sales, or delivery teams. Share specific examples of how this collaboration led to successful implementations and improved customer outcomes.
✨Tailor Your Approach to Training and Support
Think about how you can provide tailored training and support to customers. Discuss your strategies for ensuring customer satisfaction and advocacy, and be ready to share any tools or platforms you've used, like ChurnZero or Salesforce.
