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For Companies At a Glance
- Tasks: Provide hands-on technical support for lab instruments and software while travelling across the UK, Europe, and the US.
- Company: Join a high-growth life-sciences equipment manufacturer with a strong reputation for quality.
- Benefits: Competitive salary up to £42,000 plus bonus, excellent progression routes, and a great company culture.
- Why this job: Make a real impact by supporting innovative lab solutions and working with a close-knit team.
- Qualifications: Experience in repairing and servicing equipment, strong troubleshooting skills, and a full UK driving licence.
- Other info: Enjoy a dynamic role with opportunities for global travel and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Hands-on technical support role supporting laboratory instruments, software and consumables, with regular customer travel across the UK, Europe and the US.
About the company
- High growth life-sciences equipment manufacturer supporting labs with sample storage, identification and handling solutions.
- Products include laboratory instruments, software and consumables used across biobanks, research, biotech and pharma.
- Small, professional, close-knit team with a strong reputation for service and product quality.
About the role
- Provide technical support to new and existing customers across the full product range.
- Diagnose, repair and service laboratory equipment on customer sites and in-house.
- Regular travel to customer locations (UK/US/Europe).
- Support customers via email and phone when required.
- Manage spare parts inventory and coordinate orders.
- Work with manufacturing and product teams on faults, improvements and new products.
- Test products and perform quality/functional checks prior to sale.
- Configure laptops and install software for use with equipment.
- Experience repairing and servicing equipment (in-house and on customer sites).
- Local to Cambridge and happy with some global travel.
- Strong troubleshooting, problem-solving and logical thinking skills.
- Direct customer technical support experience.
- Comfortable working independently and as part of a team.
- Highly organised with strong attention to detail.
- Confident communicator with good listening skills.
- Competent with computers, operating systems and major software tools.
- Full UK driving licence, clean record.
- Professional, discreet and able to represent the brand on-site.
Package
- To £42,000 base salary + bonus.
- Excellent progression routes as the company grows.
- Good benefits and culture.
Technical Services Specialist (US travel) in Cambridge employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist (US travel) in Cambridge
✨Tip Number 1
Get your hands dirty! If you can, try to get some practical experience with laboratory instruments or software before applying. This will not only boost your confidence but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Reach out to professionals in the life-sciences sector on LinkedIn or at industry events. Building connections can lead to insider info about job openings and even referrals, which can make all the difference.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities. Think of specific scenarios where you've successfully diagnosed and repaired equipment.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Services Specialist (US travel) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and equipment servicing. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Services Specialist role and how your background makes you a perfect fit for our team. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves direct customer interaction, make sure to demonstrate your communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Arius Recruit
✨Know Your Tech Inside Out
Make sure you’re well-versed in the laboratory instruments and software mentioned in the job description. Brush up on your troubleshooting skills and be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past.
✨Show Off Your Travel Readiness
Since this role involves regular travel, be prepared to talk about your previous experiences with customer visits. Highlight your organisational skills and how you manage your time effectively while on the road.
✨Communicate Clearly and Confidently
As a Technical Services Specialist, you'll need to communicate complex technical information to customers. Practice explaining technical concepts in simple terms and be ready to demonstrate your listening skills during the interview.
✨Demonstrate Team Spirit
Even though this role requires independent work, it’s important to show that you can collaborate effectively with a close-knit team. Share examples of how you’ve worked with others to solve problems or improve processes in previous roles.
