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- Tasks: Provide hands-on technical support for lab instruments and software across the UK, Europe, and the US.
- Company: Join a high-growth life-sciences equipment manufacturer with a strong reputation for quality.
- Benefits: Earn up to £42,000 plus bonuses, with excellent progression routes and a supportive culture.
- Why this job: Make a real impact in biotech while travelling and solving problems for customers.
- Qualifications: Experience in repairing equipment, strong troubleshooting skills, and a full UK driving licence required.
- Other info: Be part of a close-knit team with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Hands-on technical support role supporting laboratory instruments, software and consumables, with customer travel across the UK, Europe and the US.
About the company:
- High growth life-sciences equipment manufacturer supporting labs with sample storage, identification and handling solutions.
- Products include laboratory instruments, software and consumables used across biobanks, research, biotech and pharma.
- Small, professional, close-knit team with a strong reputation for service and product quality.
About the role:
- Provide technical support to new and existing customers across the full product range.
- Diagnose, repair and service laboratory equipment on customer sites and in-house.
- Regular travel to customer locations (UK/US/Europe).
- Support customers via email and phone when required.
- Manage spare parts inventory and coordinate orders.
- Work with manufacturing and product teams on faults, improvements and new products.
- Test products and perform quality/functional checks prior to sale.
- Configure laptops and install software for use with equipment.
Your previous experience:
- Experience repairing and servicing equipment (in-house and on customer sites).
- Local to Cambridge and happy with some global travel.
- Strong troubleshooting, problem-solving and logical thinking skills.
- Direct customer technical support experience.
- Comfortable working independently and as part of a team.
- Highly organised with strong attention to detail.
- Confident communicator with good listening skills.
- Competent with computers, operating systems and major software tools.
- Full UK driving licence, clean record.
- Professional, discreet and able to represent the brand on-site.
Package:
- To £42,000 base salary + bonus.
- Excellent progression routes as the company grows.
- Good benefits and culture.
This is a permanent and full-time position.
Customer Support Specialist - BioTech in Cambridge employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - BioTech in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the biotech and customer support fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your troubleshooting skills can help them maintain their strong reputation for service and product quality. Show them you’re the perfect fit!
✨Tip Number 3
Practice your technical explanations. Since this role involves supporting laboratory instruments and software, make sure you can clearly explain complex concepts in simple terms. This will impress interviewers and show you can communicate effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Support Specialist role. Plus, it’s a great way to show your enthusiasm for joining our close-knit team!
We think you need these skills to ace Customer Support Specialist - BioTech in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laboratory instruments and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting labs and how your previous experiences make you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: As a Customer Support Specialist, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. We love candidates who can listen and respond thoughtfully!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our close-knit team!
How to prepare for a job interview at Arius Recruit
✨Know Your Tech Inside Out
Make sure you’re familiar with the laboratory instruments and software mentioned in the job description. Brush up on your troubleshooting skills and be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past.
✨Showcase Your Customer Support Experience
Prepare to share stories that highlight your direct customer technical support experience. Think about times when you’ve gone above and beyond for a customer, especially in high-pressure situations, as this role requires strong communication and problem-solving skills.
✨Be Ready for Travel Questions
Since the role involves travel across the UK, Europe, and the US, be prepared to discuss your flexibility and any previous travel experiences. Highlight your ability to manage time effectively while on the road and how you stay organised during customer visits.
✨Demonstrate Team Spirit and Independence
This position requires both teamwork and the ability to work independently. Be ready to talk about how you balance these two aspects in your work. Share examples of successful collaborations and instances where you took initiative to solve problems on your own.