At a Glance
- Tasks: Support customers and troubleshoot technical queries in a hands-on role.
- Company: Innovative company supplying lab equipment to the life sciences sector.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Dynamic office-based role with opportunities for growth in a thriving industry.
- Why this job: Shape customer journeys while working with cutting-edge lab technology.
- Qualifications: Experience in customer support, excellent communication, and problem-solving skills.
The predicted salary is between 33000 - 33000 £ per year.
Support customers today. Shape their journey tomorrow in a science-led, innovative company.
About the company
The company supplies specialist laboratory consumables & equipment to the global life sciences sector. Their products support research teams working across sectors like healthcare, biotech and academia – helping to streamline lab processes and improve operational efficiency. With strong demand and ongoing growth, they’re now expanding their operational team.
About the role
This role sits within the technical support team and offers a varied, hands-on position that blends customer support with in-house technical coordination. You’ll be the go-to person for client troubleshooting, while also working closely with the wider operations and engineering teams to ensure the smooth running of support processes and equipment. Your week might include responding to technical queries, unpacking and QC’ing equipment, managing demo stock for the sales team, or preparing items for exhibitions. It’s ideal for someone with a great phone manner, a proactive mindset, and an interest in lab tech.
Your previous experience
- Previous experience in technical or customer support
- Excellent communication skills and a calm, confident phone manner
- Strong attention to detail and organisational skills
- A proactive, problem-solving approach and ability to work independently
- Willingness to carry out physical tasks (picking/packing/lifting/ladder use)
- Experience with MS Office and admin platforms (e.g. QuickBooks)
Package
To £33,000 DOE plus benefits. Full-time, office-based role in our Cambridge HQ. Monday to Friday, 8:30am–4:30pm. Competitive salary, depending on experience.
Customer Success Specialist in Cambridge employer: Arius Recruit
Join a dynamic and innovative company in Cambridge that is dedicated to supporting the life sciences sector. As a Customer Success Specialist, you'll thrive in a collaborative work culture that values employee growth and offers competitive benefits, including a salary of up to £33,000. With opportunities to engage directly with clients and contribute to meaningful projects, this role is perfect for those looking to make a real impact in a science-led environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arius Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arius Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arius Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Arius Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arius Recruit!
How to prepare for a job interview at Arius Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
