At a Glance
- Tasks: Manage customer relationships and uncover growth opportunities in a dynamic B2B SaaS environment.
- Company: Join a successful B2B SaaS company trusted by major global brands.
- Benefits: Competitive salary, great benefits, hybrid working, and a vibrant company culture.
- Other info: Opportunity for career growth in a supportive and collaborative team.
- Why this job: Make a visible impact while working with innovative tech and top-tier clients.
- Qualifications: Experience in account management or customer success within B2B SaaS is essential.
The predicted salary is between 50000 - 55000 £ per year.
About the company
Join a successful B2B SaaS company trusted by globally recognised brands including Uber, PayPal and UEFA, alongside other major names across retail, technology, hospitality and consumer services. The business provides specialist software that is relied upon by the tech teams in some of the largest companies in the world. The product is mature, product-market fit is proven and customers are highly loyal, with many staying for several years. The next stage of growth is focused on proactively expanding existing relationships across new teams, departments, products and international markets. You will join a supportive, collaborative team with a genuinely great culture and the opportunity to make a visible impact.
About the role
- Take ownership of every customer relationship once the initial deal has closed.
- Manage a customer portfolio worth approximately £1 million, with an annual expansion target of around 10%.
- Uncover growth opportunities across additional teams, departments, regions, products, use cases and pricing tiers.
- Turn single-team customers into wider strategic accounts by building relationships with champions, decision-makers and technical stakeholders.
- Own the full renewal process and make sure there are no last-minute surprises.
- Monitor product usage, support activity and stakeholder changes to identify risks and opportunities early.
- Lead commercial conversations around upgrades, expansion, pricing and packaging.
- Work closely with sales, support, product and engineering to give customers a seamless experience.
- Build the structure, processes and reporting needed to create the company’s post-sale playbook from scratch.
- Become the internal voice of the customer and make sure feedback reaches the right teams.
Your previous experience
- Experience in a commercially focused Account Manager, Customer Success or post-sale growth role within B2B SaaS.
- A proven ability to retain customers while generating expansion revenue.
- Comfortable proactively contacting customers rather than waiting for renewal dates or incoming requests.
- Strong at identifying untapped opportunities within complex or multi-department organisations.
- Confident discussing pricing, packaging, contracts and commercial negotiations.
- Able to build trusted relationships with technical users, senior decision-makers and commercial stakeholders.
- Curious enough to understand a technical product and hold credible conversations with product, engineering or QA teams.
- Experience within APIs, developer tools, infrastructure, software testing or QA technology would be advantageous.
- Experience helping to build or improve an account management function would also be valuable.
Package
- £50,000 to £55,000 base salary DOE.
- Approximately £65,000 OTE.
- High performers can earn £85,000.
- Variable earnings are focused on growing existing customer accounts.
- Good benefits package.
- Great company culture.
- Hybrid working from Basingstoke.
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting. Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.
Account Manager employer: Arius Recruit
Join a dynamic B2B SaaS company that not only partners with globally recognised brands but also fosters a supportive and collaborative work culture. With a focus on employee growth and a commitment to innovation, you will have the opportunity to make a significant impact while enjoying a competitive salary and benefits package. The hybrid working model from Basingstoke allows for flexibility, making it an ideal environment for professionals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Arius Recruit, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Arius Recruit. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Arius Recruit:When writing your cover letter, make sure to tailor your message specifically for Arius Recruit. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Arius Recruit
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Arius Recruit that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Arius Recruit that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Arius Recruit’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
