Pre-Sales & Technical Support Engineer - Aritech

Aritech Milton Keynes, England, United Kingdom. At Kidde Global Solutions, you’re joining a global technology leader in fire, life safety and security solutions. With industry-defining brands in life and fire safety and security (Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech), you’ll be a part of a legacy of leadership, working with cutting‑edge technologies that protect lives and property worldwide. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team.

Currently we are looking for an experienced and highly motivated Pre‑Sales & Technical Support Engineer for our UK market, to provide technical and design support and proposal development for our Security brand, Aritech. The person/role is essential to the success of the sales growth of the region and overall satisfaction of our customers.

Location: The role is based at our KGS office in Milton Keynes, however, there is a requirement to travel throughout the UK to provide on‑site product demonstrations and technical/design support. The preferred location of candidates is within a 1‑hour drive of Milton Keynes.

• Recommend, design, and quote Aritech security solutions that meet/exceed customer needs.
• Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements.
• Liaise closely with sales team & product management, to develop region‑specific solutions.
• Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.
• Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost‑effective solutions.
• Maintain accurate, up‑to‑date records of product technical documentation, test reports, approvals, certification, etc.
• Organise and conduct customer technical training jointly with the commercial team.
• Deliver product overviews and lead pre‑sales presentations to clients & consultants.
• Provide and coordinate after‑sales technical support to Business Partners & end users.
• Provide telephone and email technical support.
• Distribution of marketing and communications announcements relating to new products and product updates.
• Maintenance and updates of customer pricelists.

• Degree in Engineering, most preferably in one of the following disciplines: Electronics/Electrical/Electro‑Mechanical. Other technical education with relevant technical job experience will also be considered.
• Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job.
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.
• Good understanding of technical and commercial “interface” of the role.
• Excellent presentation and communication skills.
• Ability to work within a team environment.
• Dynamic, results‑driven self‑starter; works independently.
• Customer and service approach, positive and creative, ability to understand and analyze customer’s needs.

• A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications.
• A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy.