Field Service Technician in Surrey

This role can be located in Far North Coast NSW (Tweed Heads, Ballina, Coffs Harbour or Nambucca).

We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team. By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.

By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily. Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play.

As a Field Service Technician, you will play a vital role in delivering technical support and service quality across customer sites. Working closely with the Service Manager and wider Field Services team, you’ll be responsible for providing a full range of technical support including the installation, troubleshooting, repair, and maintenance of electronic gaming machines.

You will be a meaningful face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA’s service initiatives, safety standards, and compliance obligations.

This is ideal for someone technically minded and customer-focused.

What You’ll Do:

Customer Technical Service

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public.
• Investigate and resolve problems including complex system faults, and performing repair work as required.
• Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
• Collaborate effectively with venue staff and maintain a high level of customer happiness.

Reporting Documentation

• Accurately collect and report all activities using Aristocrat’s field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and ensure returns are completed as per ATAs SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.

Workplace Health Safety (WHS) Compliance

Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations including:

• The health, safety and welfare of all employees, visitors, and contractors.
• That accident/incident/near miss processes are followed, and investigations are conducted as required.
• Ensuring all activities meet Company legislative regulatory Compliance requirements.

What We’re Looking For:

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.
• Valid Australian driver’s licence.
• Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong interpersonal skills and customer service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organisational skills with the ability to handle time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends, and public holidays as needed.

Physical Requirements

The successful candidate will need to meet the following physical requirements, which are crucial to the role. Reasonable adjustments will be considered where possible:

• Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.
• Comfortable stepping up onto a safety step and working in variable physical environments.
• Comfortable aiming for extended periods and standing for most of the workday.
• Efficient in bending, squatting, and working at ground level if the situation requires.
• Able to comfortably move arms above head and work at shoulder height if required.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.