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- Tasks: Support field service staff and enhance Salesforce operations across Australia, New Zealand, and Asia.
- Company: Join Aristocrat, a leader in gaming innovation and inclusivity.
- Benefits: Enjoy a robust benefits package and global career opportunities.
- Other info: Diverse workplace valuing individual differences and promoting employee potential.
- Why this job: Make an impact in the gaming industry while working with cutting-edge technology.
- Qualifications: Proven Salesforce experience, problem-solving skills, and strong communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
Welcome to Aristocrat, where innovation meets world-class gaming experiences. As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Your expertise will ensure that our systems run flawlessly, contributing directly to our mission of delivering unparalleled gaming experiences. At Aristocrat, we value creativity, collaboration, and a relentless pursuit of excellence, making this an exceptionally exciting opportunity for ambitious professionals ready to make an impact!
What You'll Do
- Deliver Salesforce Field Service assistance throughout Australia, New Zealand, and Asia, ensuring smooth operations.
- Offer technical gaming knowledge, and support to the Service Administration team.
- Detect, document, and explore opportunities and problems within Salesforce Field Service.
- Generate and provide Salesforce reports to various business areas.
- Maintain and deliver comprehensive Salesforce training to users, ensuring they use the platform effectively.
What We're Looking For
- Proven Salesforce knowledge and experience, with a focus on Field Service.
- Sound knowledge and proficiency in Microsoft Office products.
- Familiarity with Electronic Gaming Machines is a plus.
- Outstanding problem-solving skills and the ability to identify and implement improvements.
- Strong communication abilities, capable of providing training and assistance to diverse teams.
- Ambitious, diligent, and capable of working both independently and collaboratively.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
Travel Expectations
None
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Salesforce and FSL Support Analyst employer: Aristocrat
Contact Detail:
Aristocrat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce and FSL Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aristocrat on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Be ready to discuss specific scenarios where you've solved problems or improved processes, as this will show you're the right fit for the role.
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to train and assist diverse teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Aristocrat team.
We think you need these skills to ace Salesforce and FSL Support Analyst
Some tips for your application 🫡
Show Off Your Salesforce Skills: Make sure to highlight your Salesforce and Field Service experience in your application. We want to see how your expertise can contribute to our mission of delivering top-notch gaming experiences!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aristocrat!
How to prepare for a job interview at Aristocrat
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce and Field Service knowledge before the interview. Be ready to discuss specific features, functionalities, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions, especially related to Salesforce or technical support. Highlight your analytical thinking and how you identified issues and implemented solutions. This will demonstrate your ability to contribute to Aristocrat's mission of delivering unparalleled gaming experiences.
✨Communicate Clearly and Confidently
Since the role involves training and assisting diverse teams, practice articulating your thoughts clearly. Use simple language to explain complex concepts, and be prepared to answer questions about your communication style. This will help you connect with the interviewers and showcase your strong communication abilities.
✨Embrace the Company Culture
Familiarise yourself with Aristocrat's values and mission. During the interview, express how your personal values align with theirs, particularly around creativity, collaboration, and excellence. Showing that you understand and appreciate their culture will make you a more attractive candidate.