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For Companies At a Glance
- Tasks: Train customers on gaming products and provide ongoing support.
- Company: Join Aristocrat, a leading gaming content creator with a global presence.
- Benefits: Enjoy flexible work options and a vibrant company culture.
- Why this job: Make an impact by helping others while working in a dynamic industry.
- Qualifications: Epic customer service skills and a passion for learning are essential.
- Other info: Travel up to 25% for training sessions at customer sites.
The predicted salary is between 36000 - 60000 £ per year.
Job Description This job is with Aristocrat, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. This role can be located in Sydney or Newcastle. You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and stakeholders where required and have a mindset that will enable you to analyze and prioritize issues at hand and escalate issues when the need arises. There is an optional on-call component attached to this role. What You\’ll Do Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products Develop structured training courses and supporting documentation (when required) Develop and maintain customer relationships Update call tickets with necessary information in line with our service levels and escalate when appropriate to our Senior Technicians and or Management Provide input into the development of new products (when required) Assist with Operational Acceptance Testing (OAT) on new and existing products Work with sales on new bids and tenders Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products Manage Client calls utilising our Call Management System (Salesforce) Participate in and support the overall CXS strategy What We\’re Looking For Epic customer service skills A love for helping people and an appetite to learn Formal training qualifications i.e. (Cert IV – Desirable) Advanced knowledge of Microsoft Word, Excel, and Power point Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis Extensive experience in the technology sector is desirable Knowledge of Casino and/or club operational procedures would be an advantage Considerable hands-on experience in the delivery of formal training programs. Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation Demonstrated ability to work collaboratively and across all areas of the organization Instructional aptitude coupled with and mixture of strong technical and interpersonal client facing skills Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures Ability to travel to customer sites to deliver training Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. #LI-DNI
Customer Success Trainer employer: Aristocrat
Contact Detail:
Aristocrat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Trainer
✨Tip Number 1
Familiarise yourself with Aristocrat's products and services. Understanding their Venue Management Systems and applications will give you a significant edge during interviews, as you'll be able to discuss how your training can enhance customer experience.
✨Tip Number 2
Leverage your network within the gaming and casino industry. Reach out to former colleagues or connections who may have insights into Aristocrat's culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your training delivery methods. Since the role involves various training formats, think of examples from your past experiences where you successfully adapted your training style to meet different audience needs.
✨Tip Number 4
Brush up on your cashflow analysis skills. Given the emphasis on financial analysis in the job description, being able to discuss relevant experiences or case studies will demonstrate your capability and understanding of the gaming industry's operational procedures.
We think you need these skills to ace Customer Success Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training, particularly within the gaming or technology sectors. Emphasise any formal training qualifications and your ability to develop structured training courses.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the gaming industry. Mention specific skills that align with the job description, such as cashflow analysis and exceptional communication abilities.
Showcase Your Technical Skills: In your application, highlight your advanced knowledge of Microsoft Office tools and any experience you have with call management systems like Salesforce. This will demonstrate your readiness for the technical aspects of the role.
Demonstrate Your Customer Relationship Skills: Provide examples in your application of how you've successfully developed and maintained customer relationships in previous roles. This is crucial for a position focused on customer success and training.
How to prepare for a job interview at Aristocrat
✨Showcase Your Customer Service Skills
As a Customer Success Trainer, your ability to provide epic customer service is crucial. Prepare examples of how you've helped customers in the past and be ready to discuss your approach to resolving issues and building relationships.
✨Demonstrate Your Training Experience
Highlight your formal training qualifications and any experience you have in delivering training programs. Be prepared to discuss specific training methods you've used and how they benefited your audience.
✨Familiarise Yourself with Gaming Industry Knowledge
Since this role involves working within the gaming and casino industry, brush up on your knowledge of cashflow analysis and operational procedures. Being able to speak confidently about these topics will impress your interviewers.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to Microsoft Office skills and your experience with Call Management Systems like Salesforce. Be ready to demonstrate your proficiency and how you've used these tools effectively in previous roles.
