This job is with Aristocrat, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you! Offer focused assistance to clients, handling account, product, and service questions. Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications. Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls. Offer insights on service gaps and customer feedback to elevate service standards. Meet and exceed set performance goals and targets. Proven experience in a customer service role. Strong problem-solving skills and a proactive approach to customer support. Capability to offer constructive feedback aimed at improving service quality. Ambitious and goal-oriented approach with a track record of meeting performance targets. Familiarity with a CRM software (Freshworks) and customer service tools. A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Customer Care Specialist German & French employer: Aristocrat
Aristocrat is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment. With a strong focus on professional development, you will have ample opportunities to mentor fellow engineers and lead innovative projects while staying at the forefront of automation technology. Located in the UK, our team enjoys a collaborative atmosphere that encourages creativity and growth, making it a rewarding place to build your career.
