At a Glance
- Tasks: Provide hands-on technical support and improve service quality across various platforms.
- Company: Join Aristocrat, an inclusive employer committed to diversity and innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Work in a vibrant London office with EMEA-wide responsibilities.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
This job is with Aristocrat, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
This role requires full-time presence at Aristocrat’s London office.
It also supports an EMEA-wide remit and works closely with several teams.
Reporting directly to the IT Service Delivery Manager, the successful candidate will deliver high-quality hands-on support across end-user services, infrastructure support, workplace technology, cloud services, endpoint management, meeting room technology, documentation, audit, and initiatives aimed at improving service quality.
This is a true dual-role position suited to someone who is confident handling responsibilities involving both Service Desk and Infrastructure Support functions.
They will collaborate with IT teams across regions and globally to ensure local support matches global standards, processes, and service expectations.
It also needs the ability to work effectively with internal IT teams, external vendors, and business partners.
This role is 100% office-based and will be full-time from Aristocrat’s London location.
Although London-based, the role will support EMEA-wide activities when needed.
It will provide local hands-on assistance, technical input, and support for blocking issues.
The role also involves documentation, audit support, and contributing to service improvements while collaborating with IT groups at regional and global scales.
Service Desk and End-User Support
Provide 1st, 2nd, and where appropriate 3rd line technical support to Aristocrat users across office, remote, and hybrid working environments.
Respond to incidents and service requests via Service Now, video call/phone, email, remote support tools, and walk-up support channels.
Fix and resolve issues relating to Windows, mac OS, Microsoft 365, mobile devices, printers, workplace technology, and meeting room environments, including video conferencing platforms, collaboration tools, room-based AV systems, conferencing bars, cameras, microphones, touch panels, and associated meeting room hardware.
Support joiner, mover, and leaver processes, including device preparation,
Technical Support Engineer Full Time in City of London employer: Aristocrat
Aristocrat is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment. With a strong focus on professional development, you will have ample opportunities to mentor fellow engineers and lead innovative projects while staying at the forefront of automation technology. Located in the UK, our team enjoys a collaborative atmosphere that encourages creativity and growth, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Full Time in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aristocrat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aristocrat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer Full Time in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aristocrat:Your cover letter is your chance to shine! Tell us why you want to work at Aristocrat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aristocrat!
How to prepare for a job interview at Aristocrat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
