Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? As an IT Onsite Support Engineer located in London, you will lead support for global IT efforts and offer remarkable technical help. What You'll DoProvide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes. Deliver concierge IT support services specifically for executives. Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding. Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing. Manage complex administration of user accounts in Active Directory and other business systems. Support local and remote video conferencing and collaboration tools, including Zoom. Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently. Ability to rapidly adapt to shifting priorities and work independently with minimal supervision. Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration. Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services. Experience with remote technical assistance tools, video conferencing, and meeting room AV systems. Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow. A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation. Ready to advance your IT career? Join us at Aristocrat and become part of an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry. Apply today and help us bring happiness to millions of players worldwide! This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation PhilosophyWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. SummaryLocation: London, United KingdomType: Full time
Technical Support Specialist (English) in London employer: Aristocrat technologies
At Aristocrat, we pride ourselves on being a world leader in gaming and technology, fostering a culture of innovation and excellence. Our commitment to employee wellbeing and professional growth is reflected in our robust benefits package and global career opportunities, making us an exceptional employer for those looking to make a meaningful impact in the field of automation. Join us in a diverse and inclusive environment where your unique talents are valued and encouraged.
