At a Glance
- Tasks: Lead and enhance IT service management processes to deliver exceptional services.
- Company: Join Aristocrat, a leader in gaming content and technology solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a mission-driven company that values creativity and player satisfaction.
- Why this job: Make a real impact in a collaborative team focused on innovation and excellence.
- Qualifications: Extensive IT service management experience and strong collaboration skills required.
The predicted salary is between 57704 - 70528 £ per year.
Aristocrat is seeking a dedicated Associate Director ITIL Service Management to join our dynamic team.
This role is pivotal in crafting and improving our IT service management landscape, ensuring we provide outstanding services to our B2B customers.
At Aristocrat, we pride ourselves on a culture of innovation, collaboration, and excellence.
Our mission is to bring happiness to life through the power of play, and we are committed to delivering outstanding service management that supports this mission.
In this exciting role, you will have the opportunity to lead and develop our ITIL-aligned Service Management function.
This is your chance to create a meaningful impact by defining and implementing service management processes that are customer-centric and commercially effective.
Join us, and be part of an ambitious team that strives for flawless execution and continuous improvement!
What You'll Do
- Build and implement an ITIL-based service management operating model.
- Establish governance structures, policies, standards, and controls for service management.
- Promote an environment of outstanding service, ownership, and constant development.
- Lead the development, implementation, governance, and continual improvement of ITIL processes, including Incident Management, Major Incident Management, Problem Management, Change Enablement, Knowledge Management, Asset Management, Service Catalogue Management, and Continual Service Improvement.
- Ensure processes are consistently adopted across internal teams and service management providers.
- Define benchmarks and SLA frameworks.
- Develop meaningful service reporting and management information for internal & external customers and collaborators.
- Build executive dashboards and service scorecards/reports.
- Analyse trends and performance data to identify improvement opportunities.
- Drive accountability for service outcomes through data-driven decision making, post-incident reviews, and lessons learned.
- Build positive relationships with senior business and technology collaborators.
- Act as the primary point of contact for significant service outages involving blocking issues.
- Ensure business requirements are reflected within service management delivery models.
- Build and lead a high-performing IT Service Management team by recruiting, developing, and mentoring ITSM teams.
What We're Looking For
- Extensive experience managing IT Service Management team functions in complex organisations.
- Proven experience establishing or transforming ITSM capabilities.
- Deep practical knowledge of ITIL and service management guidelines.
- Experience governing large-scale outsourced or managed service environments.
- Experience implementing and improving ITIL processes.
- Excellent collaborator management skills.
- Experience defining service metrics, benchmarks, SLAs, and reporting frameworks.
- ITIL v4 Managing Professional, ITIL Expert, or equivalent.
- Degree-level qualification or equivalent experience.
- ITIL Strategic Leader.
- Company Summary
- Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX: ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and Neo Games businesses (Anaxi, Neo Games, Aspire Global, Bto Bet, and Pariplay) came together.
The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across i Lottery, i Gaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.
Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive).
Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
- Travel Expectations
- None
- Additional Information
At this time, we are unable to sponsor work visas for this position.
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Associate Director ITIL Service Management in London employer: Aristocrat technologies
At Aristocrat, we pride ourselves on being a world leader in gaming and technology, fostering a culture of innovation and excellence. Our commitment to employee wellbeing and professional growth is reflected in our robust benefits package and global career opportunities, making us an exceptional employer for those looking to make a meaningful impact in the field of automation. Join us in a diverse and inclusive environment where your unique talents are valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director ITIL Service Management in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aristocrat technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aristocrat technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aristocrat technologies!
✨Direct Apply to Aristocrat technologies
Let's not forget to apply directly through the Aristocrat technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Associate Director ITIL Service Management in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aristocrat technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aristocrat technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aristocrat technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
