Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
As an IT Onsite Support Engineer located in London, you will lead support for global IT efforts and offer remarkable technical help.
This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.What You'll DoProvide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings.Deliver concierge IT support services specifically for executives.Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.Manage complex administration of user accounts in Active Directory and other business systems.Support local and remote video conferencing and collaboration tools, including Zoom.Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.Handle service requests and incidents through various channels, such as Zoom and email.Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.Develop and detail technical processes and procedures to support continuous improvement.What We're Looking ForStrong emphasis on delivering excellent customer experience and effective de-escalation.Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.Ability to rapidly adapt to shifting priorities and work independently with minimal supervision.Strong focus on continual process improvement.Ability to manage multiple tasks in a fast-paced technical environment.Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user
IT Onsite Support Engineer in Kennington employer: Aristocrat technologies
At Aristocrat, we pride ourselves on being a world leader in gaming and technology, fostering a culture of innovation and excellence. Our commitment to employee wellbeing and professional growth is reflected in our robust benefits package and global career opportunities, making us an exceptional employer for those looking to make a meaningful impact in the field of automation. Join us in a diverse and inclusive environment where your unique talents are valued and encouraged.
