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- Tasks: Install and support gaming machines while ensuring customer satisfaction.
- Company: Join Aristocrat, a leading supplier in the gaming industry.
- Benefits: Fully remote role with flexible hours and travel opportunities.
- Why this job: Be part of an innovative team making a real impact in the gaming world.
- Qualifications: Electronics qualifications and problem-solving skills preferred.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. The individual is committed to the mission and principles of Aristocrat and the Customer Service organisation.
Job Requirements:
- Responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.
- Install, convert, issue resolution, repair and/or de-install vital Gaming Machines, Signs, and gaming controllers.
- Coordinate all installations and visitation schedules in conjunction with the Dept Head.
- Pre-plan, schedule and perform services activities assigned to geographic territory.
- Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
- Assist customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges to keep management advised.
- Liaise with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues.
- Lead service activities and service cases to ensure timely and successful resolution of customer concerns.
- Carry out any other reasonable duties that may occur on an ad hoc basis and/or as requested by management.
- Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations.
- Monitor system-related issues on one link, vertex bingo etc., to ensure actions are taken to resolve customer problems.
- Include software burning as an ongoing job.
What we’re looking for:
- Electronics qualifications preferred.
- Industry-related experience preferred.
- Demonstrate problem resolution skills and ability to learn.
- Successfully completed professional training courses or industry certification, if applicable.
- Understanding of all Microsoft Office Suite products.
- Excellent verbal and written communications and customer service skills.
- In-depth understanding of Digital Electronics.
- Familiarity with networking technologies and issue resolutions.
- Must be organised, detailed, goal and results driven.
Personal Attributes we are looking for:
- The ability to collaborate and connect with all levels of management.
- Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations.
- Build customer advocacy for Aristocrat Products and Service by delivering exemplary quality and performance as a leading supplier in the gaming industry.
- Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day.
- Must be willing to work extended hours, on call for dispatch and variable work shifts.
- Should be capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone.
- Self-motivated and self-disciplined.
- Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver’s license.
- Ability to maintain confidentiality of information regarding the company, product, and employee information.
- Follow all lawful employer safety and health rules.
Field Service Engineer - Manchester in London employer: Aristocrat Technologies Spain S. L.
Contact Detail:
Aristocrat Technologies Spain S. L. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Manchester in London
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those who work at Aristocrat or similar companies. Attend local meetups or online webinars to make connections and get your name out there.
✨Tip Number 2
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a presentation to showcase your problem-solving abilities and technical know-how. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by researching common technical questions related to field service engineering. Practice your responses and think of examples that highlight your customer service skills and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Aristocrat.
We think you need these skills to ace Field Service Engineer - Manchester in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with electronics and customer service, and don’t forget to mention any industry certifications you have. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Aristocrat Technologies Spain S. L.
✨Know Your Tech
Brush up on your knowledge of slot machines and related products. Be ready to discuss specific technical challenges you've faced in the past and how you resolved them. This will show your expertise and commitment to customer satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions, especially in high-pressure situations. Highlight your ability to communicate effectively and build rapport with clients, as this role heavily relies on customer advocacy.
✨Plan for the Unexpected
Since this job requires travel and flexibility, think about how you would handle last-minute changes or urgent service calls. Share any relevant experiences that demonstrate your adaptability and readiness to tackle unforeseen challenges.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and coordinate multiple tasks, especially when it comes to scheduling installations and service visits. Mention any tools or methods you use to stay organised and ensure timely service delivery.
