At a Glance
- Tasks: Provide top-notch IT support and manage service requests in a dynamic environment.
- Company: Join Aristocrat, a leading gaming company focused on innovation and happiness.
- Benefits: Competitive pay, health benefits, bonuses, and opportunities for career growth.
- Other info: Fast-paced work culture with a focus on collaboration and continuous improvement.
- Why this job: Be part of a vibrant team making a real impact in the gaming industry.
- Qualifications: Strong customer service skills and technical knowledge in IT support.
The predicted salary is between 38250 - 46750 £ per year.
Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting?
Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day.
As an IT Onsite Support Engineer located in London, you will lead support for global IT efforts and offer remarkable technical help.
This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.
What You'll Do Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings.
Deliver concierge IT support services specifically for executives.
Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.
Manage complex administration of user accounts in Active Directory and other business systems.
Support local and remote video conferencing and collaboration tools, including Zoom.
Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
Handle service requests and incidents through various channels, such as Zoom and email.
Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
Develop and detail technical processes and procedures to support continuous improvement.
What We're Looking For Strong emphasis on delivering excellent customer experience and effective de-escalation.
Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.
Ability to rapidly adapt to shifting priorities and work independently with minimal supervision.
Strong focus on continual process improvement.
Ability to manage multiple tasks in a fast-paced technical environment.
Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.
Experience with ITSM, issue tracking, and asset management platforms, including Service Now.
Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.
Ready to advance your IT career?
Join us at Aristocrat and become part of an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry.
Apply today and help us bring happiness to millions of players worldwide!Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process. #J-18808-Ljbffr
IT Onsite Support Engineer employer: Aristocrat Leisure
At Aristocrat, we pride ourselves on being a top-tier employer that fosters an inclusive and vibrant work culture in London. As an IT Onsite Support Engineer, you will not only have the opportunity to advance your career within a fast-paced environment but also benefit from a comprehensive pay and benefits package that prioritises your wellbeing and recognises your contributions. Join us to be part of a dedicated team that values collaboration, innovation, and excellence in the gaming and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aristocrat Leisure values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aristocrat Leisure might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aristocrat Leisure!
✨Direct Apply to Aristocrat Leisure
Let's not forget to apply directly through the Aristocrat Leisure website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Onsite Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aristocrat Leisure.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aristocrat Leisure. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aristocrat Leisure
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
