Field Service Engineer - Manchester in London

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. The individual is committed to the mission and principles of Aristocrat and the Customer Service organization.

Responsibilities

• Install, convert, issue resolution, repair and/or de‐install vital Gaming Machines, Signs, and gaming controllers.
• Coordinate all installations and visitation schedules in conjunction with the Dept Head; pre‐plan, schedule and perform service activities assigned to a geographic territory.
• Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
• Assist customers by telephone or in person regarding technical challenges and report trends, needs and service challenges to keep management advised.
• Act as a liaison with customer representatives and management regarding product performance, service or installation scheduling, training and operational issues.
• Lead service activities and service cases to ensure timely and successful resolution of customer concerns.
• Carry out any other reasonable duties that may occur on an ad‐hoc basis and/or be requested by management.
• Maintain a neat and tidy workplace at customer sites and produce monthly reports on field issues and installations.
• Monitor system‐related issues on OneLink, Vertex Bingo etc. to ensure actions are taken to resolve customer problems.
• Other duties as assigned, including software burning as part of ongoing work.

Qualifications

• Electronics qualifications preferred.
• Industry‐related experience preferred.
• Demonstrated problem‐resolution skills and ability to learn.
• Successfully completed professional training courses or industry certification, if applicable.
• Understanding of all Microsoft Office Suite products.
• Excellent verbal and written communication and customer service skills.
• In‐depth understanding of Digital Electronics.
• Familiarity with networking technologies and issue resolutions.
• Must be organized, detail‐oriented and results‐driven.

Personal Attributes

• The ability to collaborate and connect with all levels of management.
• Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations.
• Build customer advocacy for Aristocrat Products and Service by delivering exemplary quality and performance as a leading supplier in the gaming industry.
• Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day.
• Must be willing to work extended hours, on call for dispatch and variable work shifts.
• Should be capable of performing a 2‐person lift of a 110kg game onto stands, with a minimum 23kg lift alone.
• Self‐motivated and self‐disciplined.
• Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver's license.
• Ability to maintain confidentiality of information regarding the company, product, and employee information.
• Follow all lawful employer safety and health rules.

Please note this position is offered UK fully remote. This role is to be positioned in the North of the UK around the Manchester area.

Travel Expectations

Up to 50%

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‐time basis without the need for current or future visa sponsorship.

Equal Opportunity

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V.

Benefits

World Leader in Gaming Entertainment, Robust benefits package, Global career opportunities.

Our Values

All about the Player, Talent Unleashed, Collective Brilliance, Good Business Good Citizen.