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For Companies At a Glance
- Tasks: Engage with gamers, manage community channels, and create exciting content.
- Company: Join a leading gaming client and work from home.
- Benefits: Flexible hours, work remotely, and earn while doing what you love.
- Why this job: Combine your passion for gaming with a rewarding career opportunity.
- Qualifications: Bilingual in English and German or French, with a love for gaming.
- Other info: Perfect for self-starters looking to grow in the gaming industry.
The predicted salary is between 24000 - 36000 £ per year.
To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned for its premier gaming subscription service and catalog of award-winning titles.
If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What’s Needed to Provide Support for this Client
- Proficiency in reading, writing, and speaking English, German and French is essential.
- Understand nuances and cultural differences.
- Passion for the gaming industry.
- Engaging with players while understanding their issues and finding solutions.
- High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
- High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
- Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
Must-Have Qualities and Capabilities
- Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
- Analyze social channel data and prepare reports on community health.
- Publish and potentially create content on brand website (news).
- Create compelling marketing communications to acquire, engage, and excite game fans.
- Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
- Communicate regularly with Customer Support and Moderators.
- Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Identify and engage with high-value customers, rewarding valuable players for spending time in the game/community.
- Assist in Influencer programs, contests, and other community engagement programs.
- Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
- Support product marketing to execute cross-promotions across games and channels.
- Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
- Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Content Moderation if volume spikes demand it.
- Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
- Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
- Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
- Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
- Able to task-switch with ease, and evolve as the requirements of the role change over time.
Specific to Mobile HQ
- Store review sentiment analysis can be performed by an EN-speaking agent as a side task. The task consists of the following elements:
- Analyze the store reviews submitted throughout the week.
- Provide a weekly report summarizing the highlights and the breakdown of the store reviews based on the given template.
- Participate in weekly product calls to share the highlights regarding the store reviews.
Specific to sandbox type Games
- Forum and Discord moderation.
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Specific to TSO
- Deployments & other downtimes: Communicate deployments & service interruptions on TSO website and social media.
- Changelogs: Translate, publish, and clarify changelogs; write dev diaries for new content after briefing by game design.
- Announcements: Promote in-game offers and events on TSO website and social media.
- Interaction: Suggest and prepare player interaction on social media or TSO forum (posts for player engagement and visibility of the game on social media).
- Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets.
- Compensation: Prepare and send gifts to players to compensate game issues.
- CM report: Prepare a weekly report about the community mood, most discussed issues, player requests etc.
- Player Reports, Bans and Sanctions: All of this is handled by the CM team.
Community platforms may include
- Forum and Discord moderation.
- Event planning and execution, attendance at the gaming live streams, reporting, and participation in community celebration events.
Channels
- Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram and TikTok.
What It Takes to Succeed
You must be self-motivated, possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.
No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.
About Arise: Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.
Sign up at AriseWorkFromHome.com
This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.
Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in Sunderland employer: Arise Virtual Solutions
Contact Detail:
Arise Virtual Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in Sunderland
✨Tip Number 1
Get your game face on! When you're applying for the Community Manager role, make sure to showcase your passion for gaming. Talk about your favourite games and how you've engaged with their communities. This will show potential employers that you’re not just a fan, but someone who truly understands the gaming culture.
✨Tip Number 2
Networking is key! Join gaming forums, Discord servers, or social media groups where industry professionals hang out. Engage in conversations, share your insights, and don’t be shy to ask for advice. You never know who might have a lead on a job opportunity!
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your community management experience. Include examples of content you've created, social media campaigns you've run, or any analytics reports you've prepared. This tangible evidence can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for passionate gamers like you. Make sure to tailor your application to highlight your bilingual skills in English and German, as well as your understanding of gaming terminology. Let’s get you that dream job!
We think you need these skills to ace Remote Community Manager for Major Gaming Client – Work from Home, Bilingual English and German[...] in Sunderland
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! Share your experiences and favourite games to show us that you really get the community vibe.
Be Bilingual and Proud: Since this role needs English and German (and maybe French), make sure to highlight your language skills. Use them in your application where relevant to demonstrate your proficiency!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor it to the job description. Mention specific skills and experiences that match what we’re looking for in a Community Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Arise Virtual Solutions
✨Know Your Gaming Stuff
Make sure you brush up on the latest gaming trends, popular titles, and community discussions. Being able to speak passionately about games will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Language Skills
Since this role requires proficiency in English, German, and French, be prepared to demonstrate your language skills during the interview. Practice answering questions in all three languages to showcase your fluency and comfort level.
✨Prepare for Community Scenarios
Think of potential community management scenarios you might face, such as handling negative feedback or moderating discussions. Prepare examples from your past experiences that highlight your problem-solving skills and ability to engage with players effectively.
✨Familiarise Yourself with Social Media Tools
Get to know the social media platforms and tools commonly used in community management. Be ready to discuss how you would use these tools to drive engagement and monitor community sentiment, as this will demonstrate your readiness for the role.
